Roy Stone Roy Stone's صفحة الملف الشخصي

Roy Stone Roy Stone

0 دورة ملتحَق بها • 0 اكتملت الدورة

سيرة شخصية

Valid GCX-GCD Test Pdf - GCX-GCD Training Courses

DOWNLOAD the newest Pass4sureCert GCX-GCD PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=13VW3xbPva3jPakMobf11rWHOi3sgA9rk

Pass4sureCert have made sure that each Genesys GCX-GCD exam questions are updated according to the latest Genesys GCX-GCD exam criteria issued by Genesys. Each Genesys GCX-GCD exam question gets reviewed by Genesys professionals many times to ensure incomparable accuracy. Pass4sureCert offer a demo version of the actual Genesys GCX-GCD Exam Question only for customer satisfaction and the candidates can check the validity of the product before actually buying it.

Genesys GCX-GCD Exam Syllabus Topics:

Topic
Details

Topic 1

Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

Topic 2

Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.

Topic 3

Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

Topic 4

Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

Topic 5

Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.

>> Valid GCX-GCD Test Pdf <<

Pass Guaranteed 2025 GCX-GCD: High-quality Valid Genesys Cloud CX: Developer Certification Test Pdf

Take advantage of the Pass4sureCert's Genesys training materials to prepare for the exam, let me feel that the exam have never so easy to pass. This is someone who passed the examination said to us. With Pass4sureCert Genesys GCX-GCD Exam Certification training, you can sort out your messy thoughts, and no longer twitchy for the exam. Pass4sureCert have some questions and answers provided free of charge as a trial. If I just said, you may be not believe that. But as long as you use the trial version, you will believe what I say. You will know the effect of this exam materials.

Genesys Cloud CX: Developer Certification Sample Questions (Q18-Q23):

NEW QUESTION # 18
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

A. Admin > Contact Center
B. Performance > Overview (Evaluations]
C. Admin > Quality
D. Performance > Workspace > Dashboards

Answer: D

Explanation:
In Genesys Cloud CX, to view agent evaluation scores, evaluation activity, and calibration activity in real time, navigate toPerformance > Workspace > Dashboards. This path provides access to the Quality Administrator dashboard, which offers comprehensive insights into these metrics.
Reference:https://help.mypurecloud.com/articles/quality-administrator-dashboard/

NEW QUESTION # 19
Which Genesys Cloud CX feature helps reduce wait time for each call?

A. Workforce Management
B. llVR
C. Automatic Call Distribution
D. Skill-based Routing

Answer: C

Explanation:
Automatic Call Distribution (ACD) reduces wait time by efficiently routing incoming calls to the next available and most appropriate agent, minimizing idle time and ensuring quicker response for each customer.

NEW QUESTION # 20
Which dialing mode dials multiple contacts once an agent becomes available?

A. Progressive
B. Predictive
C. Agentless
D. Power

Answer: B

Explanation:
The Predictive dialing mode in Genesys Cloud CX places multiple calls per available agent and uses algorithms to predict agent availability, aiming to maximize agent talk time by reducing idle time between calls.

NEW QUESTION # 21
When you reply to an email message, you can attach a file to send with the email reply.
What is the maximum message size, including attachments? How can you work around this limitation?

A. 5 MB per message (after base64 encoding) with no workaround.
B. 40 MB per message (after base64 encoding) You can work around this limitation by including links to large documents stored in Content Management.
C. 40 MB per message (after base64 encoding) with no workaround
D. 20 MB per message (after base64 encoding) You can work around this limitation by splitting the files and sending several email interactions.
E. 20 MB per message (after base64 encoding) You can work around this limitation by including links to any third-party cloud storage service.

Answer: B

Explanation:
Genesys Cloud CX enforces a maximum outgoing message size of 40 MB, including attachments, after base64 encoding. Base64 encoding increases the size of the original files by approximately 33%, so the combined size of the email body and attachments should be around 29 MB before encoding to stay within the limit. To manage larger files, you can upload them to Genesys Cloud Documents and include links to these documents in your email, effectively bypassing the attachment size limitation.
Reference:https://help.mypurecloud.com/faqs/acd-email-message-attachment-size-limits/

NEW QUESTION # 22
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

A. True
B. False

Answer: A

Explanation:
Routing in Genesys Cloud CX directs customer interactions to the most suitable automated system or human agent based on defined rules, skills, or availability, ensuring efficient and effective communication handling.

NEW QUESTION # 23
......

How to get to heaven? Shortcart is only one. Which is using Pass4sureCert's Genesys GCX-GCD Exam Training materials. This is the advice to every IT candidate, and hope you can reach your dream of paradise.

GCX-GCD Training Courses: https://www.pass4surecert.com/Genesys/GCX-GCD-practice-exam-dumps.html

BTW, DOWNLOAD part of Pass4sureCert GCX-GCD dumps from Cloud Storage: https://drive.google.com/open?id=13VW3xbPva3jPakMobf11rWHOi3sgA9rk

Roy Stone Roy Stone

سيرة شخصية

القائمة الرئيسية

روابط هامة

ساعات العمل