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Salesforce Salesforce-Slack-Administrator 認定試験の出題範囲：

トピック
出題範囲

トピック 1

App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.

トピック 2

Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.

トピック 3

Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.

トピック 4

Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.

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Salesforce Certified Slack Administrator 認定 Salesforce-Slack-Administrator 試験問題 (Q50-Q55):

質問 # 50
A project team in charge of implementing Slack plans to check in with their executive team three months after the launch. The goal of this check-in meeting is to define the success of Slack at the organization.
What should the team do to prepare for this milestone most effectively?

A. Show the progress that has been made on configuring single sign-on (SSO) and training the IT help desk team on Slack's admin capabilities.
B. Prepare to show the executive team the admin console so they understand the depth of settings and policies available in Slack.
C. Meet with key business units to identify and measure opportunities to improve productivity using Slack.
D. Display the number of weekly active members in Slack, trending from the beginning of the launch to the three-month mark.

正解：C

解説：
To define Slack's success, it's essential to tie usage to business outcomes and improved productivity - not just technical setup or user counts.
Slack documentation recommends:
"Engage business units to identify opportunities where Slack has improved workflows, collaboration, or response times, and measure these against baseline expectations." This makes the success conversation focused on value and business impact rather than technical completeness or adoption rates alone.
(Reference: Slack Administration Study Guide - Defining Success and ROI with Slack)
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質問 # 51
You're a Workspace Admin, and you want all new users to be added to several important channels when they first log in.
What should you do to ensure new users automatically join these channels?
(Select the best answer.)

A. Train managers to add their new hires to the important channels as part of the new employee onboarding process.
B. Create a workflow that sends a welcome message promoting the most important channels within your company to new users.
C. Add important channels to your workspace's default channels.
D. Post and pin all of the important channels in your #general channel for new users to see when they first log in to Slack.

正解：C

解説：
Slack officially supports configuring Default Channels for workspaces:
"Default channels are channels that new members will automatically join when they first sign in to Slack." Creating workflows (A) or pinning channels (B) are helpful for awareness but don't enforce automatic joining.
Training managers manually (C) is inefficient and prone to errors.
(Reference: Slack Administration Study Guide - Managing Default Channels)
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質問 # 52
Your company is on the Slack Enterprise Grid plan.
The marketing team is working on a new branding campaign and would like to add consultants to your org as Multi-Channel Guests.
What should the marketing team do to request access for these consultants?
(Select the best answer.)

A. Direct message (DM) an Org Owner requesting that their consultants be added as guests.
B. Invite consultants through the workspace drop-down menu, and route approvals to a dedicated channel for admin approval.
C. @mention their Workspace Admin in the appropriate #proj channel to request guest access.
D. Add the consultants as full members to provide the most flexibility in their ability to access necessary channels.

正解：B

解説：
Slack documentation states:
"To add Multi-Channel Guests, workspace admins or owners should invite them via the workspace menu, and if necessary, route the requests through an approval process." Adding them as full members (B) would grant excessive access. DMing Org Owners (D) is inefficient and informal. @mentioning (C) is not the standard request process.
(Reference: Slack Administration Study Guide - Managing Guest Accounts on Enterprise Grid)
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質問 # 53
Pawnee Technologies is a global cloud software company that uses Slack Enterprise Grid to communicate and collaborate. You're a Slack Workspace Admin for your company's External workspace where your team collaborates with external partners. Today you're onboarding a new team member who will need to log in and join your workspace. You receive a direct message (DM) from them reporting a problem. While they had no issues joining the Global and Social workspaces, they report that Slack isn't giving them an option to join the External workspace, even though it shows up when they search for it.
Why is the new hire unable to join your workspace?
(Select the best answer.)

A. The Workspace Admin must add the new hire as a Single Channel Guest to the workspace.
B. The workspace requires approval from the external partner for new members to join.
C. The workspace requires an invitation from the Workspace Admin to join.
D. The workspace requires the new member to request to join.

正解：C

解説：
In Slack Enterprise Grid, for workspaces set to Invite Only (especially those involving external partners), users must be explicitly invited.
According to Slack documentation:
"Invite-only workspaces require an invitation from a Workspace Admin before members can join." Because the External workspace is likely Invite Only for security reasons, the new hire must be invited to join it. Searching and seeing the workspace does not bypass the requirement.
(Reference: Slack Administration Study Guide - Workspace Visibility and Access Control)
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質問 # 54
Which of the following statements describes the effect of configuring mandatory Two Factor Authentication (2FA) in Slack?

A. Members must have a sophisticated and complex password that is updated regularly.
B. Members must submit a verification code along with their password each time they sign in.
C. Members must use a biometric reader to authenticate with Slack.
D. Members use single sign-on (SSO) to handle the exchange of usernames and passwords on behalf of Slack.

正解：B

解説：
Mandatory Two Factor Authentication (2FA) adds an extra layer of security to member accounts. When enabled, Slack requires that:
"Members must enter a verification code from an authentication app or text message after submitting their password to successfully sign in." This means each time members sign into Slack, they must provide both their password and a second factor, typically a code generated by a mobile authentication app or received via SMS. This prevents unauthorized access even if a password is compromised.
The other options (A, B, C) describe different security measures but do not accurately represent the behavior of 2FA as configured in Slack.
(Reference: Slack Administration Study Guide - Security and Compliance - Two Factor Authentication)

質問 # 55
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