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ServiceNow is a cloud computing platform that provides a range of IT services to businesses. It offers enterprise-level solutions in areas such as IT operations management, service management, and business management. ServiceNow is widely used by organizations to automate their IT operations and improve the efficiency of their workflows. The ServiceNow CSA (Certified System Administrator) certification exam is designed to test the skills and knowledge of IT professionals in administering ServiceNow instances.
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ServiceNow Certified System Administrator Sample Questions (Q237-Q242):
NEW QUESTION # 237
Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
Answer: A
Explanation:
Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/process- automation-designer/concept/getting-started-process-automation.html
NEW QUESTION # 238
What component of the ServiceNow infrastructure defines every table and fieldin the system?
Answer: E
Explanation:
In ServiceNow, theDictionaryis the component that definesevery table and fieldin the system.
Itstores metadataabout every table and field.
It contains details likedata type, field properties, default values, and relationships.
It is managed through thesys_dictionarytable.
If you navigate toSystem Definition > Dictionary, you can view and edit field properties for any table.
The Dictionary defineswhether a field is mandatory, read-only, or referenceable.
A: Data Atlas- Not a valid ServiceNow concept.
B: Table Class Manager- Managestable extensions and inheritance, but does not define individual fields.
C: Schema- Refers to theoverall structure of a database, but in ServiceNow, theDictionarymanages table and field definitions.
E: Field Map- Used fordata imports and transformations, not for defining tables and fields system-wide.
ServiceNow Dictionary Overview
ServiceNow CSA Training Module:"Understanding Tables and Fields"
What is the Dictionary in ServiceNow?Example:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
NEW QUESTION # 239
What is used to determine user access to knowledge bases or a knowledge article?
Answer: B
Explanation:
In ServiceNow,User Criteriais the mechanism used to control and determine user access toknowledge bases (KBs) and knowledge articles. User criteria define which users, groups, or roles canread, write, and contributeto a knowledge base or specific articles within it.
How User Criteria Works:User Criteria are applied at both theknowledge baselevel and theknowledge articlelevel to manage access. They can be configured with specific conditions to allow or restrict access based on:
Users(specific users can be added directly)
Groups(access can be granted to a specific user group)
Roles(users with specific roles can be given access)
Advanced conditions(such as department, company, location, etc.)
A knowledge base can havemultiple user criteria, and a single user criterion can apply to multiple knowledge bases.
Read User Criteria- Determines who can view the knowledge base or an article.
Write User Criteria- Determines who can create, edit, or contribute knowledge articles.
Exclusions- You can exclude users or groups from accessing specific knowledge bases or articles even if they meet other conditions.
A: sn_kb_read, sn_article_read:
These are not standard ServiceNow permissions for controlling knowledge access.
In ServiceNow, permissions are managed through roles and user criteria, not direct ACL names like these.
B: Privacy Settings:
ServiceNow does not use "Privacy Settings" as an access control mechanism for knowledge bases.
Privacy settings might be relevant in other contexts, such asuser profiles or system preferences, but not for knowledge access control.
C: Read Access Flag:
There is no "Read Access Flag" in ServiceNow's knowledge management module.
Access is controlled viaUser Criteria, Roles, and Knowledge Base Settings.
Key Features of User Criteria in Knowledge Management:Why Other Options Are Incorrect?Official ServiceNow Documentation References:For more details, refer to the official ServiceNow documentation:
User Criteria for Knowledge Bases
Managing Knowledge Base Access
Knowledge Management User Criteria
NEW QUESTION # 240
A form displays information about one record at the top, for example a User, Additional records, which are associated with that User, are displayed on tabs at the bottom of the form. What are those tabs called?
Answer: A
NEW QUESTION # 241
Which testing framework is used to test ServerNew Applications?
Answer: D
NEW QUESTION # 242
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