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Genesys Cloud CX Workforce Management Certification Sample Questions (Q32-Q37):
NEW QUESTION # 32
Which component in Genesys Cloud is used to create and manage agent schedules?
Response:
- A. Work Plan
- B. Schedule Manager
- C. Queue Group
- D. Business Unit
Answer: A
NEW QUESTION # 33
What is the maximum number of queues supported by Genesys Cloud for a single Management Unit?
Response:
Answer: B
NEW QUESTION # 34
How can agents be added to a work plan in Genesys Cloud?
Response:
- A. By selecting them in the Forecast Editor
- B. By assigning them through the Schedule Manager
- C. By adding them directly in the Work Plan
- D. By importing a CSV file with agent data
Answer: C
NEW QUESTION # 35
The historical adherence report is useful for:
Response:
- A. Creating real-time schedules
- B. Reviewing adherence patterns over past shifts
- C. Monitoring live agent activity
- D. Adjusting agent availability in real time
Answer: B
NEW QUESTION # 36
Which two actions can be monitored through real-time adherence in Genesys Cloud?
(Choose two)
Response:
- A. Agent breaks and lunch activities
- B. Agent logins for the day
- C. Weekly adherence reports
- D. Adherence to scheduled tasks
Answer: A,D
NEW QUESTION # 37
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