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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q15-Q20):
NEW QUESTION # 15
Which of the following can you use to explore released APIs?
Answer: A
Explanation:
The SAP Business Accelerator Hub is the primary tool for exploring released APIs for SAP solutions, including SAP Service Cloud V2. It provides a centralized repository to discover, test, and consume APIs. According to SAP documentation, "The SAP Business Accelerator Hub allows developers to explore and access released APIs for SAP cloud solutions." SAP Integration Suite (B) is used for integration but not for exploring APIs. SAP Application Interface Framework (C) is specific to SAP S/4HANA for interface management, not API exploration.
Reference:
SAP Help Portal: SAP Business Accelerator Hub
SAP Community: API Discovery in SAP Cloud Solutions
NEW QUESTION # 16
Which of the following objects can be replicated between SAP Service Cloud Version 2 and SAP S/4HANA? Note: There are 2 correct answers to this question.
Answer: A,D
Explanation:
In SAP Service Cloud Version 2, integration with SAP S/4HANA supports the replication of specific objects to ensure seamless service processes. Contacts are replicated to synchronize customer contact information, enabling consistent communication across systems. Registered products are also replicated to manage customer assets and link them to service cases. According to SAP documentation, "Standard integration between SAP Service Cloud V2 and SAP S/4HANA includes replication of master data such as Contacts and Registered Products." Maintenance plans (A) and Service contracts (D) are managed in SAP S/4HANA but are not part of the standard out-of-the-box replication for SAP Service Cloud V2.
Reference:
SAP Help Portal: Integration with SAP S/4HANA in SAP Service Cloud V2
SAP Community: Master Data Replication for Service Cloud
NEW QUESTION # 17
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.
Answer: A,B,D
NEW QUESTION # 18
Which screenshots show the correct configuration activities to meet the requirements for incoming service issues? Note: There are 2 correct answers to this question, scroll down to view all possible answer options.
Answer: C,D
NEW QUESTION # 19
For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.
Answer: A,B
Explanation:
In SAP Service Cloud V2, categories in service catalogs are used to organize and manage service-related objects. Tasks and Cases can utilize service catalog categories to classify and streamline service processes, such as assigning SLAs or routing cases. According to SAP documentation, "Service catalog categories can be applied to Tasks and Cases to support service level determination and case management." Phone calls (B) are interactions, not categorized via service catalogs. Registered products (D) are managed under installed bases, not service catalogs.
Reference:
SAP Help Portal: Service Catalog Configuration in SAP Service Cloud V2
SAP Community: Service Catalog Usage
NEW QUESTION # 20
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