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Cisco 100-140 Exam Syllabus Topics:
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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q383-Q388):
NEW QUESTION # 383
A finance department user complains that their workstation, which is connected via an Ethernet cable, experiences slower speeds compared to other departments. What should be the first action to troubleshoot this issue?
Answer: A
Explanation:
Correct Answer. B. Test the speed using a network testing tool and check the Ethernet cable for damage Using a network testing tool to check the connection speed and inspecting the physical state of the Ethernet cable can help identify if the issue is related to cable damage or other network bottlenecks.
Option A is incorrect. Replacing the Ethernet cable with fiber optic is impractical and unlikely to address issues specific to one workstation.
Option C is incorrect. RAM increases general computing performance but would not specifically affect network speeds.
Option D is incorrect. While connecting to WLAN could offer diagnostic insights, it doesn't directly resolve the issue or identify the cause of slower speeds on the Ethernet connection.
NEW QUESTION # 384
A user wants to set up Time Machine to perform regular backups of their MacBook Pro. They are unsure which storage solution to use.
What should the technician recommend?
Answer: C
Explanation:
Correct Answer. B. Use an external hard drive connected via USB Time Machine requires an external storage device to create backups. An external hard drive connected via USB is an ideal choice as it offers sufficient storage capacity and reliable connectivity for regular backups.
Option A is incorrect because iCloud is not used by Time Machine for backing up data; it requires a physically connected external storage device or a supported network drive Option C is incorrect because Time Machine cannot backup to the internal drive being used by MacOS as it would not protect against drive failure Option D is incorrect as the recovery partition is not intended for personal backups and does not have adequate space or the appropriate configuration for Time Machine backups
NEW QUESTION # 385
A user reports the following:
I recently got a prompt on my Mac to give an app permissions. I accidentally clicked Deny. Now I can't open the app.
You need to tell the user where to go to grant the necessary permissions to the application.
Which feature should they use?
Answer: C
Explanation:
On macOS, you grant or revoke app permissions in the System Settings under "Privacy and Security," where you can enable access for the denied app.
NEW QUESTION # 386
An IT manager is tasked with ensuring that all company laptops have sufficient disk space available for installing a new software suite. The suite requires 20 GB of free space for installation. What is the first action the IT manager should take to prepare the laptops?
Answer: B
Explanation:
Correct Answer. B. Check current disk usage on each laptop Before making any changes, it is essential to assess the current disk usage to determine which laptops already meet the space requirements and which ones need attention. This step is critical to plan further actions effectively.
Option A is incorrect because defragmenting the hard drives, while it can improve performance, does not free up a significant amount of disk space.
Option C is incorrect because increasing RAM does not affect the available disk space.
Option D is incorrect because configuring additional cloud storage does not impact local disk space availability, which is necessary for installation.
NEW QUESTION # 387
A business requires assistance with a cloud deployment that involves sharing resources and security standards among several organizations within the same industry.
To which cloud model should this incident be escalated?
Answer: B
Explanation:
Correct Answer. D. Community Cloud Community clouds are shared by several organizations within the same community or industry and can support shared concerns over compliance and security standards, making it suitable for businesses within the same sector.
Option A is incorrect because public clouds are generally not industry-specific and do not provide the collaborative framework of a community cloud.
Option B is incorrect as private clouds are dedicated to single organizations and do not involve resource sharing among multiple businesses.
Option C is incorrect because hybrid clouds focus on the integration of on-premises and cloud resources, not on industry-specific collaborations.
NEW QUESTION # 388
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