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The CIS-CSM exam is designed for IT professionals who are responsible for implementing and managing the ServiceNow CSM module. CIS-CSM exam tests the candidate’s knowledge of core ServiceNow CSM functionalities, such as managing customer interactions, service level agreements, case management, and reporting. CIS-CSM exam also covers topics like ServiceNow CSM best practices, implementation strategies, and troubleshooting techniques. By passing the CIS-CSM Exam, IT professionals can demonstrate their expertise in ServiceNow CSM implementation and management, which can help them advance their career and increase their earning potential.
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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Exam is designed to test the skills and knowledge of individuals who work with ServiceNow's Customer Service Management application. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is ideal for professionals who wish to demonstrate their expertise in the implementation of ServiceNow Customer Service Management solutions to support customer service operations.
ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q53-Q58):
NEW QUESTION # 53
What is the default value in the Channel field when a new case is opened by a customer in the Service Catalog, using the Customer Service Portal?
Answer: C
NEW QUESTION # 54
Customer Service Trending Topics is a capability that enables companies to use Predictive Intelligence to quickly pinpoint factors driving up case volume and act to mitigate them. Which of the following would be a benefit of using Predictive Intelligence Customer Service Trending Topics?
Answer: A
Explanation:
https://evantage.gilmoreglobal.com/reader/books/SN-CSMI-T010-PG-E/pageid/156
NEW QUESTION # 55
Which of the following are correct for parent/child synchronization? (Choose two.)
Answer: C,D
Explanation:
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/config-major-case-synchronization.html
NEW QUESTION # 56
The available case types are: (Choose two.)
Answer: A,B
NEW QUESTION # 57
What are the Forum User Types? (Choose three.)
Answer: B,C,E
Explanation:
Reference:
customer-communities/concept/communities-permissions.html
NEW QUESTION # 58
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