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Genesys GCP-GCX certification exam is a comprehensive test of a candidate's skills and knowledge in the field of customer experience management using the Genesys Cloud CX platform. Genesys Cloud CX Certified Professional - Consolidated Exam certification is designed for professionals who want to demonstrate their expertise in deploying, configuring, and managing Genesys Cloud CX solutions. Passing the GCP-GCX Exam and obtaining the certification can help professionals advance their careers in the field of customer experience management and demonstrate their commitment to staying up-to-date with the latest technology and best practices.
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Genesys GCP-GCX Certification Exam is an excellent opportunity for professionals to validate their skills and knowledge in Genesys Cloud CX. Genesys Cloud CX Certified Professional - Consolidated Exam certification program is designed to help professionals stand out in the competitive job market and gives them a competitive edge over their peers. Genesys Cloud CX Certified Professional - Consolidated Exam certification exam is comprehensive and challenging, covering a wide range of topics related to Genesys Cloud CX, and is ideal for professionals who work with Genesys Cloud CX, such as system administrators, technical support engineers, and consultants.
Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q16-Q21):
NEW QUESTION # 16
You cannot add variables to a script.
Answer: B
NEW QUESTION # 17
You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?
Answer: A
Explanation:
Explanation
The hardware ID (MAC address) is what binds the phone's settings in Genesys Cloud CX to a physical phone.
A hardware ID is a unique identifier for each network device, such as a phone. You can define the phone configuration in Genesys Cloud CX by specifying various settings, such as phone name, phone model, base settings, line appearance, etc. However, to associate these settings with a physical phone, you need to enter the hardware ID of the phone in Genesys Cloud CX. References:
https://help.mypurecloud.com/articles/about-phones/ https://help.mypurecloud.com/articles/add-a-phone/
NEW QUESTION # 18
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)
Answer: A,C
Explanation:
Explanation
Language and Skills are two categories of ACD skills that can be added to a user or an interaction. ACD skills are used to match agents and interactions based on their abilities and requirements. Language skills indicate the languages that an agent can speak or an interaction needs. Skills indicate the areas of expertise or knowledge that an agent has or an interaction requires. References:
https://help.mypurecloud.com/articles/about-acd-skills/
https://help.mypurecloud.com/articles/add-skills-to-a-user/
NEW QUESTION # 19
Select the factors which can cause report generation failures and increased runtimes. (Choose two.)
Answer: A,C
Explanation:
Running reports during peak hours and asking every team member to run and save a copy of the report are two factors that can cause report generation failures and increased runtimes. Running reports during peak hours can put additional load on the system and affect its performance and availability. Asking every team member to run and save a copy of the report can create redundant data and consume unnecessary storage space. To avoid these issues, you can follow some best practices for running reports, such as:
Run reports during off-peak hours or schedule them for later delivery.
Share reports with other users instead of creating multiple copies.
Adjust report parameters to include only relevant data and filters.
Review and delete unused or outdated reports regularly. Reference: https://help.mypurecloud.com/articles/best-practices-for-running-reports/ https://help.mypurecloud.com/articles/share-a-report/
NEW QUESTION # 20
_________ binds the numbering plan with the trunk.
Answer: C
Explanation:
Explanation
Outbound route is what binds the numbering plan with the trunk in Genesys Cloud CX Telephony Admin menu. An outbound route is a logical connection that allows voice communication from Genesys Cloud CX to an external system or network using a trunk. An outbound route can have various options configured to define its behavior and performance, such as:
* Numbering plan
* Trunk
* Classification
* Priority
An outbound route binds the numbering plan with the trunk by specifying which numbering plan and which trunk to use for outgoing calls based on the classification of the destination number. An outbound route can also specify the priority of the trunk to use when multiple trunks are available for the same classification.
References: https://help.mypurecloud.com/glossary/outbound-route/
https://help.mypurecloud.com/articles/add-an-outbound-route/
NEW QUESTION # 21
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