Real ServiceNow CSA PDF Questions [2025]-Get Success With Best Results
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ServiceNow Certified System Administrator Sample Questions (Q334-Q339):
NEW QUESTION # 334
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?
Answer: D
Explanation:
ServiceNow allowsa single Catalog Itemto be published tomultiple service catalogs, avoiding duplication while ensuring accessibility for the right users.
Instead ofcreating duplicate catalog items(which would require managing two separate items with the same functionality), we createone Catalog Itemandpublish it in both catalogs (HR and Facilities).
This approach ensurescentralized managementwhile maintaining accessibility for both departments.
It simplifies updates-any changes to the form or workflow will apply toboth catalogs automatically.
Why is Option B Correct?
Why Are the Other Options Incorrect?A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.
Incorrectbecause it createsduplicate catalog itemswith thesame functionality, increasing maintenance effort.
C: Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.
Incorrectbecausethere is no "Parent Catalog" conceptin ServiceNow.
ServiceNow allowspublishing a single item to multiple catalogs, but there is no need for aparent catalog.
D: Create one Catalog Item for Event Room Set Up; then use ACLs to control access.
Incorrectbecause ACLsrestrict access at a field, table, or record level, but theydo not control where a Catalog Item appears.
Thecorrect approachis topublish the item to multiple catalogsrather than using ACLs.
ServiceNow Service Catalog Management - Publishing Items to Multiple Catalogs ServiceNow ITSM - Best Practices for Catalog Item Reusability ServiceNow CSA Guide - Managing Service Catalogs and Items References to Official Certified System Administrator (CSA) Documentation:
NEW QUESTION # 335
Which feature ensures data consistency white importing data using import sets and web services?
Answer: B
Explanation:
Explanation
Data policies are used to define rules that govern the creation, modification, and deletion of data in ServiceNow. These policies can be used to ensure data consistency by enforcing data quality standards and preventing invalid or inaccurate data from being imported.
References:
ServiceNow Product Documentation: Data policies overview
- https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/field-administra
NEW QUESTION # 336
A manager is complaining that they can't get the data they need on a report because the data resides in two different tables. This data is used for many different reports in their department. You have checked to see if dot-walking will meet the requirement, and it is not possible. What else might you try to help this manager?
Answer: A
Explanation:
Detailed Explanation:In ServiceNow, when reporting data is required from multiple tables and dot-walking isn't feasible, creating a Database View is often the best approach. A Database View allows joining multiple tables virtually without creating new records, making it highly efficient for reporting. This view can then be used as a data source for reports, pulling information across tables without physically combining data.
According to ServiceNow documentation, this is especially useful for creating complex reports that rely on data relationships across tables without altering the underlying data structure. (Reference: ServiceNow Documentation - Database Views)
NEW QUESTION # 337
Access Control rules may provide access security for which of the following database objects?
Answer: D
NEW QUESTION # 338
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
Answer: C,D,E
NEW QUESTION # 339
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