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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic
Details

Topic 1

Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.

Topic 2

Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.

Topic 3

Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.

Topic 4

Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.

Topic 5

AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.

Topic 6

Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.

Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q19-Q24):

NEW QUESTION # 19
A revision manager needs to deploy changes from the business operations environment to production. The NBA Specialist has completed all build tasks and validated the generated artifacts. The team lead has promoted the change request to the revision manager for deployment processing.
Which step should you take to push the changes to production?

A. Return the change request to the NBA Specialist for integration testing
B. Access Revision Management in Pega Customer Decision Hub portal, review the change request, and push to deployment
C. Deploy the change request to production before closing It in 1:1 Operations Manager
D. Create a new change request to specifically address the deployment step

Answer: B

NEW QUESTION # 20
MyCo, a telecom company, wants to Include offer-related images in the emails that they send to their qualified customers. As a decisioning architect, what best practice do you follow to include images in emails?

A. Host images on an external server.
B. Attach images to the email.
C. Provide links to images In the email.
D. Directly embed images in the email.

Answer: A

NEW QUESTION # 21
A mortgage company defines a new suppression policy to limit promotional emails for home loan offers. The policy is complete, but it must be applied to all to home loan actions. The implementation team must associate this policy with the appropriate business structure.
Where should the team associate the contact policy to apply it to home loan promotions?

A. The Constraints tab to edit customer contact limits for email channels.
B. The Contact policy configuration to update outcome tracking preferences only.
C. The Designer settings to modify global suppression rules for home loan action group.
D. The Engagement policy tab to apply the policy to home loan action group.

Answer: D

NEW QUESTION # 22
GlobalRetail operates in a fast-changing digital marketplace where customer preferences and competitor offers change weekly. Their marketing team struggles with lengthy approval processes that prevent quick responses to market trends, often causing them to miss critical engagement opportunities.
What does agility represent in the context of customer engagement projects?

A. Eliminating all testing requirements to completely accelerate software deployment cycles
B. An organization's ability to react quickly to marketplace changes and emerging trends
C. Outsourcing decision-making processes to external vendors for faster implementation speeds
D. Automating all business processes through artificial Intelligence and machine learning algorithms

Answer: B

NEW QUESTION # 23
As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer. What is the next step that Pega Customer Decision Hub takes?

A. Reevaluates the Next-Best-Action
B. Sends a detailed email about the offer
C. Stops presenting offers to the customer
D. Adds the customer to the potential churn list

Answer: A

Explanation:
Pega Customer Decision Hub is a dynamic and adaptive system that constantly reevaluates the Next-Best- Action for each customer based on their interactions and feedback. If a customer rejects an offer, the system will update the customer profile and the offer performance, and then reapply the Next-Best-Action strategy to select and prioritize another offer that is more relevant and valuable for the customer. Verified References:
[Pega Decisioning Consultant | Pega Academy]

NEW QUESTION # 24
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