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ACMP Global Certified Change Management Professional Sample Questions (Q106-Q111):
NEW QUESTION # 106
The change project is ongoing but the sponsor is concerned about the readiness of the business and has asked for a change manager to be brought in. The project manager has never before worked with a change manager.
What is an appropriate first measure for the change manager to take?
Answer: A
Explanation:
ACMP emphasizes that when project and change managers collaborate for the first time, thefirst step is clarifying roles and responsibilities. This ensures alignment, avoids duplication, and sets expectations for collaboration. Stakeholder analysis (C) and monitoring tools (D) are important but premature without clarity on responsibilities. Sending a newsletter (A) adds no strategic value. Option B best aligns with ACMP's guidance on establishing effective partnership between project and change managers.
(Reference: ACMP Standard, Process Group 1 - Evaluate; Activity: Clarify roles and responsibilities to align change and project management efforts.)
NEW QUESTION # 107
What is the objective of a stakeholder engagement strategy?
Answer: B
Explanation:
The stakeholder engagement strategy defineshow individuals and groups impacted by the change will be engagedthroughout the initiative. According to ACMP, the purpose is to build trust, reduce resistance, and strengthen adoption by ensuringthose affected are actively involved in the process. While resistant employees (B) and managers (A) are subsets of stakeholders, the broader objective is inclusivity of all affected groups (option D). Identification (C) is part of stakeholder analysis, not the engagement strategy itself.
(Reference: ACMP Standard, Process Group 2 - Stakeholder Engagement Strategy; Outcome: Ensure engagement of individuals and groups impacted by the change.)
NEW QUESTION # 108
What is an important step to complete to ensure sustainability at the end of a change management effort?
Answer: D
Explanation:
Sustainability requires aformal transfer of ownershipfor ongoing performance, measures, and reinforcement to line/operations. ACMP prescribes handoff of responsibilities, metrics, and controls to the business to prevent backsliding. Reports and archiving matter, but thesustainingmechanism is operational ownership.
(Reference:ACMP Standard, Process Group 5 - Close; Outcomes: Transfer outcomes/ownership; Activities:
Handover measures, controls, reinforcement plans.)
NEW QUESTION # 109
During the execution phase, what can a change manager do to ensure the most effective use of people?
Answer: A
Explanation:
People are the key enablers of change. To ensure their effective use, ACMP recommendsintegrating human resources into executionby involving them in planning, coaching, and execution decisions. HR can help align staffing, training, and performance systems to support adoption. Controlled spending (B), monitoring physical resources (C), and document management (D) address other aspects of resource management but not the people side. Thus, option A reflects ACMP's focus on effective utilization of human resources.
(Reference: ACMP Standard, Process Group 4 - Execute; Activity: Leverage human resources effectively to drive change execution.)
NEW QUESTION # 110
What are some of the key elements in a sustainability strategy?
Answer: B
Explanation:
ACMP defines asustainability strategyas the framework that ensures adoption becomes part of organizational culture and ongoing operations. The key elements include:
* Communicationto reinforce messages after go-live.
* Performance managementto integrate expectations into roles.
* Rewards and recognitionto reinforce new behaviors.
* Continuous process improvementto adapt and refine the change.Options A, B, and D list useful elements, but they are incomplete or misaligned with ACMP's emphasis on reinforcement and institutionalization. The comprehensive package is option C.(Reference: ACMP Standard, Process Group 4 - Sustainability Plan; Activities: Communication, measurement, performance management, rewards and recognition, continuous improvement.)
NEW QUESTION # 111
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