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Google Associate-Google-Workspace-Administrator Exam Syllabus Topics:

Topic
Details

Topic 1

Managing Security Policies and Access Controls: Validating skills of Security Architects and IAM Specialists, this domain enforces password policies, 2SV methods (Authenticator, passkeys), and context-aware access rules. It covers security group management, admin role delegation (super admins), Security Center risk analysis, and third-party app controls (Marketplace allowlists, SAML integration).

Topic 2

Troubleshooting Common Issues: Targeting Technical Support Engineers and Systems Administrators, this domain tests diagnostic skills for mail delivery failures (SPF
DMARC analysis), Calendar
Drive permission conflicts, Meet performance issues, and accidental file deletion recovery. It emphasizes log interpretation, HAR file generation, and leveraging the Workspace Status Dashboard for outage identification.

Topic 3

Managing User Accounts, Domains, and Directory: This section measures the skills of Identity Administrators and Directory Managers, covering user lifecycle processes like automated provisioning
de-provisioning, SAML SSO configuration, and GCDS integration. It includes designing OU hierarchies aligned with organizational structures, managing dynamic
security groups, domain verification (MX records), and resource booking permissions for rooms
equipment.

Topic 4

Managing Endpoints: This section measures the proficiency of Endpoint Security Engineers and Mobility Managers in applying mobile device policies (BYOD
company-owned), Chrome browser enrollment
extension management, and troubleshooting synchronization issues across Workspace services.

Topic 5

Managing Core Workspace Services: Targeting Workspace Configuration Specialists and Collaboration Platform Engineers, this domain focuses on configuring Gmail (mail routing, DLP, SPF
DKIM), Drive
Shared Drives (sharing policies, quotas), Calendar (resource delegation), Meet (security
recording settings), Chat moderation, and Gemini licensing. It also covers AppSheet
Apps Script deployment for workflow automation.

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Google Associate Google Workspace Administrator Sample Questions (Q25-Q30):

NEW QUESTION # 25
Several employees at your company received messages with links to malicious websites. The messages appear to have been sent by your company's human resources department. You need to identify which users received the emails and prevent a recurrence of similar incidents in the future. What should you do?

A. Search for the sender's email address by using the security investigation tool. Delete the messages. Turn on the safety options for spoofing and authentication protection in Gmail settings.
B. Collect a list of users who received the messages. Search the recipients' email addresses in Google Vault. Export and download the malicious emails in PST file format. Add the sender's email address to a quarantine list setting in Gmail to quarantine any future emails from the sender.
C. Search for the sender's email address by using the security investigation tool. Mark the messages as phishing. Add the sender's email address to the Blocked senders list in the Spam, Phishing and Malware setting in Gmail to automatically reject future messages.
D. Search the sender's email address by using Email Log Search. Identify the users that received the messages. Instruct them to mark them as spam in Gmail, delete the messages, and empty the trash.

Answer: C

Explanation:
The security investigation tool in Google Workspace allows you to identify the impacted users and messages. By marking the messages as phishing, you acknowledge their malicious nature, helping to protect the users. Adding the sender's email address to the Blocked senders list ensures that future messages from this sender will be automatically blocked, preventing recurrence of similar incidents.

NEW QUESTION # 26
You work for a multinational organization. Employees in several office buildings are experiencing issues with Google Voice, including dropped calls and poor call quality. You need to quickly determine whether this is a localized issue or a broader Google Voice service disruption. What should you do?

A. Use the security investigation tool to search user log events for "Call failed", and analyze packet loss data.
B. Check the Google Workspace Status Dashboard for reported service outages or disruptions.
C. Verify whether users in the affected buildings have been assigned Google Voice licenses.
D. Check the Google Workspace Updates blog for announcements about Google Voice issues.

Answer: B

Explanation:
When multiple users across different office buildings experience issues with a Google Workspace service like Google Voice (dropped calls, poor call quality), the first and most efficient step to determine if it's a widespread service disruption or a localized issue is to check the official Google Workspace Status Dashboard. This dashboard provides real-time and historical information on the status of all Google Workspace services.
Here's why the other options are less effective as the first step:
A . Verify whether users in the affected buildings have been assigned Google Voice licenses. If users are experiencing issues like dropped calls, it implies they have licenses and can generally access the service. A licensing issue would likely prevent them from using Google Voice at all, not just lead to poor quality. This would be a troubleshooting step if the dashboard shows no outage and individual users can't use the service at all.
C . Check the Google Workspace Updates blog for announcements about Google Voice issues. The Updates blog is for new features, policy changes, and sometimes post-mortems of past major incidents, but it's not a real-time status indicator for current outages. The Status Dashboard is designed for this immediate check.
D . Use the security investigation tool to search user log events for "Call failed", and analyze packet loss data. The security investigation tool is excellent for detailed forensic analysis of specific user activities and security events. While it could eventually reveal packet loss or call failure events, it's a time-consuming investigative tool. Before diving into granular logs, you first need to rule out a broader service outage that would affect many users. If the Status Dashboard shows no issues, then using the investigation tool to look at specific user logs is a valid next step for localized troubleshooting.
Reference from Google Workspace Administrator:
Google Workspace Status Dashboard: This is the primary and official source for real-time information on the status of Google Workspace services. It is designed precisely for checking widespread outages or disruptions.

NEW QUESTION # 27
You are investigating a potential data breach. You need to see which devices are accessing corporate data and the applications used. What should you do?

A. Analyze the security investigation tool to access device log data.
B. Analyze the Google Workspace reporting section of the Admin console.
C. Analyze the User Accounts section in the Google Admin console.
D. Analyze the audit log in the Admin console for device and application activity.

Answer: D

Explanation:
The audit log in the Google Admin console provides detailed information about device and application activity, which is crucial for investigating a potential data breach. You can see which devices have accessed corporate data, as well as which applications were used, giving you a comprehensive view of any unauthorized or suspicious activities. This is the most appropriate and efficient tool for this investigation.

NEW QUESTION # 28
Your company's legal department has issued a litigation hold that requires you to preserve all data related to a specific project. You need to ensure that all data for this project, including emails, documents, and chats, are preserved indefinitely and cannot be deleted by users. What should you do?

A. Create a hold in Google Vault that includes all users and data sources associated with the project.
B. Set up a retention rule in Google Vault that retains all data from Gmail and Drive indefinitely.
C. Assign an Archived User license to all users involved in the project.
D. Export all project related data from Google Workspace and store the data in a separate, secure location.

Answer: A

Explanation:
To preserve all data related to the project, including emails, documents, and chats, and to prevent it from being deleted by users, you should create a hold in Google Vault. A hold ensures that data is preserved indefinitely, regardless of user actions, and applies to the users and data sources (such as Gmail, Drive, and Chats) associated with the project. This is the most efficient and compliant way to meet the litigation hold requirements.

NEW QUESTION # 29
You've noticed an increase in phishing emails that contain links to malicious files hosted on external Google Drives. These files often mimic legitimate documents and trick users into granting access to their accounts. You need to prevent users from accessing these malicious external Drive files, but allow them to access legitimate external files. What should you do? (Choose two.)

A. Create a Drive trust rule that blocks all external domains except for a pre-approved list of trusted partners.
B. Deploy advanced malware detection software on all user devices to scan and block malicious files.
C. Conduct regular security awareness training to educate users.
D. Enforce stricter password policies.

Answer: A,C

Explanation:
E Implement two-factor authentication for all users
Explanation:
Conduct regular security awareness training to educate users: Educating users about phishing threats and safe online practices can help them recognize and avoid phishing attempts, reducing the chances of them falling for such scams.
Create a Drive trust rule that blocks all external domains except for a pre-approved list of trusted partners: By setting up a Drive trust rule to limit access to files from external domains, you can block links to malicious files hosted on untrusted external Google Drives while still allowing access to legitimate external files from trusted sources.

NEW QUESTION # 30
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