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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q34-Q39):
NEW QUESTION # 34
Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
Answer: B,C
Explanation:
In SAP Service Cloud V2, account types under Business Partner include:
* Individual customers (D): For B2C scenarios (e.g., end consumers).
* Channel partners (B): For distributors or partners involved in service delivery.
* Contacts (A) are part of business partner roles, not account types.
* Groups (C) refer to organizational units, not account classifications.
References:
* SAP Help Portal: Business Partner Configuration
* SAP Documentation: Account Types in Service Cloud
NEW QUESTION # 35
Which of the following blocks are available in the validation editor? Note: There are 2 correct answers to this question.
Answer: C,D
NEW QUESTION # 36
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.
Answer: A,B
Explanation:
When creating a case, mandatory attributes include:
* Case type (D): Defines the process, fields, and workflows for the case.
* Subject (C): A brief description of the case's purpose.
* Status (B) is typically auto-populated (e.g., "Open") but can be configured as mandatory.
* Installed base (A) is optional unless tied to specific service scenarios.
References:
* SAP Help Portal: Case Management Configuration
* SAP Documentation: Mandatory Case Attributes
NEW QUESTION # 37
WWhich of the following are mandatory to maintain when you want to create a new business user?
Note: There are 2 correct answers to this question.
Answer: A,D
Explanation:
When creating a new business user in SAP Service Cloud Version 2, it is mandatory to maintain certain key elements. "Employee" information is crucial as it links the user account to an individual's employee record within the organization, providing context and defining the user's position and role within the company.
Additionally, assigning a "Business role" is essential as it determines the access levels, permissions, and functionalities available to the user based on their responsibilities and tasks within the organization.
NEW QUESTION # 38
Which milestone can you use for service levels?
Answer: B
Explanation:
For service levels in SAP Service Cloud Version 2, the "Initial review date" is a significant milestone that can be used to track and manage service commitments. This milestone marks the scheduled date for an initial evaluation or review of the service provided, ensuring that service level agreements (SLAs) are being met and that any issues are identified and addressed in a timely manner. This helps in maintaining high service standards and customer satisfaction.
NEW QUESTION # 39
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