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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic
Details

Topic 1

High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

Topic 2

Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Topic 3

ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Topic 4

Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

Topic 5

Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q13-Q18):

NEW QUESTION # 13
Users often do not provide feedback because they do not believe it will be addressed. Which is the BEST method for encouraging users to submit feedback in this situation?

Answer:

Explanation:
Making feedback processing visible for everyone

NEW QUESTION # 14
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

A. Service relationship management
B. Service provision
C. Service consumption
D. Service offering

Answer: A

NEW QUESTION # 15
A service provider is launching a new service to a very large number of users. The majority of users are familiar with social media and online support.Which is the BEST solution for providing user support in this case?

Answer:

Explanation:
Provide a range of self-service options as the preferred method with the service desk phone support as back-up

NEW QUESTION # 16
Resource constraints have slowed an organization's efforts to expand into new markets.
Which practice would recommend eliminating products and services that are not enabling value, so that the required resources can be made available?

A. Portfolio management
B. service management

Answer: A

NEW QUESTION # 17
An employee has some concerns at work but does not share this information with others because they fear that this would damage their reputation and position.
What is PRIMARILY concerned with preventing this situation?

A. Toyota Kata
B. Design thinking
C. Integration of duties
D. Safety culture

Answer: D

NEW QUESTION # 18
......

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