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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q46-Q51):
NEW QUESTION # 46
Publishing an item to the Service Catalog can be done by using the "Publish to Hardware Catalog" related link in:
Answer: D
Explanation:
* The Product Catalog is a table that contains all the hardware and consumable models that are available in your organization12.
* The Service Catalog is a portal that allows users to browse and request items and services that are approved by the IT department13.
* Publishing an item to the Service Catalog means making it visible and available for users to request13.
* To publish an item to the Service Catalog, you need to use the "Publish to Hardware Catalog" related link in the Product Catalog1 .
* This related link creates a catalog item for the selected model and adds it to the Hardware Catalog category in the Service Catalog1 .
* Therefore, the correct answer is A. Product Catalog, as this is where you can use the "Publish to Hardware Catalog" related link to publish an item to the Service Catalog.
References: 1: Use a hardware asset request flow - ServiceNow 2: Hardware Asset Inventory Management - ServiceNow 3: Service Catalog - Product Documentation: Tokyo - ServiceNow : Publish models to the hardware or software catalog - ServiceNow
NEW QUESTION # 47
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)
Answer: A,D
Explanation:
Operational expenses are the costs incurred by an organization to maintain and use an asset throughout its lifecycle. These costs include the expenses related to the repair, maintenance, upgrade, and disposal of the asset. Some examples of operational expenses are:
Replacement parts: These are the costs of purchasing and installing new parts or components for an asset that is damaged, worn out, or obsolete. For example, replacing a hard drive, a battery, or a keyboard for a laptop.
Maintenance agreements: These are the costs of contracting with a vendor or a service provider to perform regular or preventive maintenance on an asset. For example, paying a monthly fee for a technician to check and service a printer or a scanner.
Other examples of operational expenses are:
Storage costs: These are the costs of renting or owning a space to store an asset that is not in use or awaiting disposal. For example, paying for a warehouse, a locker, or a shelf to keep unused or surplus computers or monitors.
Warranty costs: These are the costs of extending or renewing the warranty coverage for an asset that is still under the manufacturer's warranty or has expired. For example, paying an extra fee for a one-year or a three-year warranty extension for a tablet or a smartphone.
Reference:
Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.
Hardware Asset Management, which gives an overview of the benefits and features of the Hardware Asset Management solution, such as reducing costs, improving compliance, optimizing asset utilization, and enhancing service delivery.
Hardware Asset Management - ServiceNow, which provides a data sheet with the key capabilities and benefits of the Hardware Asset Management application.
NEW QUESTION # 48
Which of the following are considered assets? (Choose three.)
Answer: B,C,E
Explanation:
According to the ServiceNow documentation, an asset is "any tangible or intangible item that might have value for an organization"1.
The default asset classes in ServiceNow are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility1.
These general classes can be used to manage various assets, such as computers, printers, software licenses, office supplies, software subscriptions, and buildings1.
Therefore, facilities, hardware, and software entitlements are considered assets, while contracts and software distributions are not. References:
Asset and configuration item (CI) management - ServiceNow
NEW QUESTION # 49
What types of inventory audits are supported with the Hardware Asset Management (HAM) application?
(Choose two.)
Answer: A,D
Explanation:
Inventory audits are the processes of verifying the accuracy and consistency of the hardware asset inventory across the enterprise1.
The Hardware Asset Management (HAM) application supports the following types of inventory audits1:
Stockroom audit: This is an audit that verifies the quantity and condition of the hardware assets in a stockroom. A stockroom is a physical location where hardware assets are stored before they are delivered to the end users or transferred to another stockroom2. A stockroom audit helps to optimize the inventory levels, avoid overstocking or understocking, and identify any discrepancies or issues with the stockroom assets1.
Location audit: This is an audit that verifies the presence and status of the hardware assets in a specific location, such as an office, a building, or a floor. A location audit helps to ensure that the hardware assets are assigned to the correct owners, locations, and departments, and to identify any missing, unknown, or unauthorized assets1.
Therefore, the types of inventory audits that are also options in the question are A. Stockroom audit and C: Location audit.
The other options that are not types of inventory audits supported by the HAM application are:
Vendor audit: This is not a type of inventory audit, but a type of vendor management activity. Vendor management is the process of managing the relationships and contracts with thevendors that provide hardware assets and services to the organization3. Vendor audit is an activity that evaluates the performance, quality, and compliance of the vendor based on predefined criteria and metrics3.
Discovery audit: This is not a type of inventory audit, but a type of configuration management activity. Configuration management is the process of maintaining the accuracy and consistency of the operational and relationship information of IT assets and services in the Configuration Management Database (CMDB)4. Discovery audit is an activity that compares the actual configuration items (CIs) in the IT environment with the expected CIs in the CMDB and identifies any differences or discrepancies4. References:
1: Hardware Asset Inventory Audit
2: Stockrooms
3: Vendor Management
4: Configuration Management
NEW QUESTION # 50
When creating a list report that groups all assets by product model, which table is used?
Answer: A
Explanation:
Explanation
To create a list report that groups all assets by product model, you need to use the alm_model table, which contains the information about the hardware and consumable models in your organization. The alm_model table is related to the alm_asset table, which contains the information about the individual assets. The alm_model_category table is used to categorize the models by device type, such as laptop, printer, or monitor.
The alm_hardware table is used to store the hardware specifications of the assets, such as CPU, memory, or disk size. References:
Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.
Hardware Asset Inventory Management, which explains how to streamline inventory stock orders, empower employees with a robust asset catalog, monitor stock depletions, track shipments, scan assets with a mobile device, and plan asset refresh cycles.
Hardware Asset Workspace, which provides a 360-degree view of the asset estate for a snapshot into assets by model type, lifecycle state, and asset value.
Hardware Asset Management, which gives an overview of the benefits and features of the Hardware Asset Management solution, such as reducing costs, improving compliance, optimizing asset utilization, and enhancing service delivery.
New Hardware Asset Management Features in the ServiceNow Tokyo Release, which highlights the new features of the Hardware Asset Management application in the Tokyo release, such as the IT Asset Management content lookup portal, the asset model normalization content service, and the hardware refresh request flow.
NEW QUESTION # 51
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