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ASQ Certified Manager of Quality/Organizational Excellence Exam Sample Questions (Q224-Q229):
NEW QUESTION # 224
Which of the following elements is critical to teams being successful?
Answer: A
NEW QUESTION # 225
A quality manager recommends spending $10,000 to eliminate product failures that are costing the company SI 5.000 per year. What is expected the return on investment (ROI) for this proposal?
Answer: B
NEW QUESTION # 226
In project management, a benefit/cost ratio can be used to
Answer: B
Explanation:
The benefit/cost ratio (also known as the cost-benefit ratio) is a financial metric used to assess the desirability of a project or investment. It compares the expected benefits (such as increased revenue, cost savings, or other positive impacts) to the associated costs (including initial investment, ongoing expenses, and operational costs). The formula for the benefit/cost ratio is:
[ ext{Benefit/Cost Ratio} = rac{ ext{Total Expected Benefits}}{ ext{Total Expected Costs}} ] Here's how it applies to project management:
* Project Selection: Organizations often have limited resources and must choose which projects to pursue.
The benefit/cost ratio helps prioritize projects by comparing their potential benefits to the costs involved. Projects with higher ratios are more attractive because they promise greater returns relative to the investment.
* Decision Criteria: When evaluating project proposals, project managers and stakeholders can use the benefit/cost ratio as a decision criterion. If the ratio exceeds a certain threshold (e.g., 1.0), the project is considered worthwhile. A ratio less than 1.0 indicates that the costs outweigh the benefits.
* Risk Assessment: The benefit/cost ratio considers both quantitative and qualitative factors. It accounts for financial gains, risk reduction, improved efficiency, and other intangible benefits. By assessing risks and uncertainties, project teams can make informed decisions.
* Comparing Alternatives: When choosing between multiple projects, the benefit/cost ratio allows for direct comparison. Project A may have a ratio of 2.5, while Project B has a ratio of 1.8. Project A is likely to deliver more value per unit of investment.
* Long-Term Impact: The benefit/cost ratio encourages a long-term perspective. It considers the entire project lifecycle, including ongoing operational costs and maintenance. A project with high upfront costs but substantial long-term benefits may still have a favorable ratio.
In summary, the benefit/cost ratio is a valuable tool for project managers, enabling them to make informed decisions about resource allocation, project selection, and overall organizational success12. Remember that the goal is to maximize benefits while minimizing costs, ensuring efficient use of resources and achieving strategic objectives.
References:
* ASQ. (n.d.). Manager of Quality/Organizational Excellence Certification CMQ/OE. Retrieved from ASQ
* ASQ. (n.d.). What Is Cost of Quality (COQ)?. Retrieved from ASQ
NEW QUESTION # 227
A production line has a dropped OEE by 10% from the previous week. The MTBF = 5.4 min, and MTTR =
17.8. Which of the following is the most appropriate step to take in order to solve this substantial 1al loss of performance based on the information available?
Answer: B
Explanation:
To address a substantial loss of performance in a production line, it's crucial to first understand the root cause of the problem. OEE (Overall Equipment Effectiveness) is a measure of manufacturing productivity, and a
10% drop indicates a significant issue. MTBF (Mean Time Between Failures) and MTTR (Mean Time To Repair) are metrics related to equipment reliability and maintenance. A decrease in MTBF and an increase in MTTR can both contribute to lower OEE. By investigating the underlying issues causing changes in these metrics, one can identify specific areas for improvement, whether they be in the processes, equipment, or human factors.
: The answer is based on general quality management principles that focus on problem-solving and continuous improvement, which are core components of the ASQ Manager Of Quality/Organizational Excellence body of knowledge.
NEW QUESTION # 228
Before conducting a survey of its readers, a newspaper publisher divided its database into 10 different income levels. The newspaper then drew a sample from each of the income levels. What type of sampling method is the publisher using?
Answer: C
Explanation:
Implicit expectations are those that are not explicitly stated by the customer but are assumed to be understood and met by the provider. When these unspoken expectations are not fulfilled, it can lead to customer dissatisfaction because the customer's basic assumptions about the product or service were not met. This contrasts with explicit expectations, which are clearly communicated and agreed upon. Implicit expectations are often based on past experiences, personal needs, or market norms, and when they are not addressed, they can significantly impact customer satisfaction.
: The information provided aligns with the general principles of customer relationship management and the importance of understanding customer needs and expectations as outlined in the ASQ Manager of Quality
/Organizational Excellence certification materials123. While I cannot directly reference the ASQ handbook, the concept of implicit expectations is a well-known factor in quality management and organizational excellence that can lead to customer dissatisfaction when not managed properly.
NEW QUESTION # 229
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