Free PDF Quiz 2025 Useful ServiceNow CSA: ServiceNow Certified System Administrator Exam Testking
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To earn the ServiceNow CSA certification, candidates must pass a comprehensive exam that covers a wide range of topics related to ServiceNow administration. CSA exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. CSA exam covers topics such as creating and configuring workflows, managing users and groups, working with ServiceNow tables, and troubleshooting common issues. Candidates who pass the exam are awarded the ServiceNow CSA certification, which is recognized by top IT companies worldwide. ServiceNow Certified System Administrator certification not only validates the candidate’s knowledge and skills but also provides them with a competitive edge over other IT professionals in the job market.
ServiceNow CSA Certification is an essential credential for IT professionals who work with the ServiceNow platform. It validates your knowledge and skills in managing and administering the platform, which is highly valued by IT organizations. By obtaining this certification, you can demonstrate your expertise in ServiceNow and enhance your career prospects in the IT industry.
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Preparing for the ServiceNow CSA exam requires a deep understanding of ServiceNow functionality and best practices. ServiceNow offers a range of training courses and resources to help candidates prepare for the exam, including online courses, instructor-led training, and study guides. It is also recommended that candidates gain hands-on experience with ServiceNow by working on real-world projects or implementing ServiceNow in a test environment. With the right preparation and dedication, passing the ServiceNow CSA Exam can be a valuable asset in advancing an IT career.
ServiceNow Certified System Administrator Sample Questions (Q458-Q463):
NEW QUESTION # 458
What is generated from the Service Catalog once a user places an order for an item or service?
Answer: B
Explanation:
When a user places an order for an item or service from theService Catalogin ServiceNow, the system generates aRequest (REQ). This is a core component ofRequest Managementwithin the IT Service Management (ITSM) module.
User Places an Order:
The user selects an item from theService Catalog(e.g., a laptop, software, or an access request).
The order may consist of multiple items, depending on the selection.
ServiceNow Generates a Request (REQ):
ThisRequest (REQ#)acts as the umbrella record that tracks the order as a whole.
It is stored in thesc_requesttable.
Creation of Requested Items (RITM#):
Each item within the request generates aRequested Item (RITM#), stored in thesc_req_itemtable.
For example, if the user orders a laptop and a software license, two RITM records are created under the same Request.
Tasks (SCTASK#) Are Created:
Each Requested Item (RITM) may trigger one or moreCatalog Tasks (SCTASK#)in thesc_tasktable.
These tasks define the steps required to fulfill the request (e.g., procurement, approval, and configuration).
A: A Change Request- Incorrect. AChange Request (CHG#)is created only if the requested item involves changes to the infrastructure, such as a server upgrade. Not all catalog items require a change request.
B: An Order Guide- Incorrect. AnOrder Guideis a tool within the Service Catalog that helps users order multiple related items at once. However, it does not get generated when an order is placed.
D: An SLA- Incorrect. AService Level Agreement (SLA)may be associated with the request or tasks, but it is not automatically generated when a request is placed.
ServiceNow Product Documentation # Service Catalog # Request Fulfillment ServiceNow CSA Study Guide # Service Catalog and Request Management ServiceNow Tables Reference # sc_request, sc_req_item, sc_task Understanding the Request Process in ServiceNow:Explanation of Incorrect Answers:References from Certified System Administrator (CSA) Documentation:
NEW QUESTION # 459
Which system property is added and set to true in order to see impersonation events in the System Log?
Answer: D
Explanation:
Explanation
The system property glide.sys.log_impersonation is added and set to true in order to see impersonation events in the System Log2. This property enables logging of impersonation events in the Event [sysevent] table, which can be accessed by navigating to System Logs > Events2.
References
How to find the history of impersonations - Support and Troubleshooting - ServiceNow
NEW QUESTION # 460
What action will allow you to personalize layouts of columns in a list?
Answer: B
NEW QUESTION # 461
Which configuration allows you to use a script to coalesce data in Import Sets?
Answer: A
NEW QUESTION # 462
While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?
Choose 2 answers
Answer: B,C
NEW QUESTION # 463
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