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WGU Information Technology Management QGC1 Sample Questions (Q22-Q27):
NEW QUESTION # 22
What is an example of a knowledge factor used for authentication?
Answer: B
NEW QUESTION # 23
Which lifecycle stage of ITIL focuses on creating services and procedures?
Answer: A
Explanation:
* Lifecycle Stage Overview in ITIL:TheService Design (SD)stage in ITIL focuses on creating and refining services and procedures that meet business requirements. It involves planning and designing new or updated services to ensure alignment with strategic business objectives.
* Core Objectives of Service Design:
* Designingservices and processesto deliver high-quality outcomes.
* Ensuring services are cost-effective, scalable, and aligned with the business's technical and operational requirements.
* Key Elements of Service Design:
* Service catalog management.
* Capacity, availability, and continuity planning.
* Service level management.
* Incorrect Options Analysis:
* Service Transition (ST):Focuses on moving new or changed services into operation, not designing them.
* Service Strategy (SS):Involves defining the organization's strategic approach, not the specifics of service creation.
* Service Operation (SO):Manages day-to-day operations of IT services, focusing on stability and efficiency.
References and Documents of Information Technology Management:
* ITIL Foundation: Axelos (2019).
* ITIL 4 Service Design Best Practices Guide (Axelos Publications).
NEW QUESTION # 24
Which IT approach to development and infrastructure focuses on automating and pushing quality code faster?
Answer: C
NEW QUESTION # 25
What is the purpose of the Internet Use portion of the IT ethics policy?
Answer: D
Explanation:
* Purpose of Internet Use Policy in IT Ethics:
* An Internet Use Policy is a subset of an organization's IT ethics policy. It outlines acceptable use of the organization's internet resources by employees.
* By defining clear guidelines, the policy aims to minimize time wasted on personal browsing and ensure internet use aligns with business goals.
* Relation to Worker Productivity:
* The policy is designed to prevent misuse of the internet (e.g., excessive social media use or visiting non-work-related websites), which can negatively impact productivity.
* Encouraging responsible use fosters a professional environment and helps employees focus on work-related tasks.
* Why Other Options Are Incorrect:
* Option B:Email monitoring may be part of broader IT security policies but is not the focus of Internet Use policies.
* Option C:Branding guidelines apply to communication policies, not internet usage policies.
* Option D:Printer usage is covered under equipment policies, not internet use policies.
References:
* "Employee Internet Use Policy Guidelines" - SHRM
* IT Ethics and Acceptable Use Policies, ISO 27002
NEW QUESTION # 26
A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?
Answer: C
Explanation:
* Understanding Reporting in CRM:
* The reporting phase of CRM involves extracting data to generate summaries and insights.
* Reports help in understanding customer activities, such as identifying top customers based on spending.
* Application in the Scenario:
* The manager requests a report listing the top five customers by total spending, a classic example of CRM reporting.
* Why Other Options Are Incorrect:
* Option A (Distributing):Distributing is not a CRM phase.
* Option B (Analyzing):Analyzing involves identifying trends or patterns, not generating a simple report.
* Option C (Predicting):Predicting is forward-looking and does not match the scenario of reviewing past data.
References:
* CRM Reporting Capabilities Overview - Forrester
* Reporting vs Analysis in CRM Systems - HubSpot
NEW QUESTION # 27
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