Free PDF ITIL - ITIL-4-Foundation–High Pass-Rate Sample Exam
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ITIL 4 Foundation Exam is ideal for IT professionals who are looking to improve their knowledge and skills in IT service management. It is also suitable for individuals who are new to ITIL and want to gain a foundational understanding of the framework. Passing the ITIL 4 Foundation Exam is a prerequisite for higher-level ITIL certifications, such as ITIL 4 Managing Professional and ITIL 4 Strategic Leader. This makes it an essential certification for anyone looking to advance their career in IT service management.
The IT Infrastructure Library (ITIL) is a framework of best practices for IT service management (ITSM) that has become the industry standard for managing IT services. The ITIL 4 Foundation certification exam is the entry-level certification for IT professionals who want to learn about and apply the latest version of ITIL Framework. ITIL 4 Foundation Exam certification is designed to provide a comprehensive understanding of ITIL 4 and how it can be applied to improve IT service management.
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ITIL 4 Foundation Exam is a globally recognized certification that demonstrates an individual's knowledge of the latest version of ITIL (Information Technology Infrastructure Library). ITIL is a framework that provides guidelines for IT service management, ensuring that IT services are aligned with business needs. The ITIL 4 Foundation certification is the entry-level qualification in the ITIL 4 certification scheme.
ITIL 4 Foundation Exam Sample Questions (Q77-Q82):
NEW QUESTION # 77
Which is a risk that might be removed from a service consumer by an IT service?
Answer: A
Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/
NEW QUESTION # 78
What can a change schedule be used for?
Answer: D
Explanation:
Explanation
The change schedule is used to help plan changes, assist in communication, avoid conflicts, and assign resources. It can also be used after changes have been deployed to provide information needed for incident management, problem management, and improvement planning
https://www.bmc.com/blogs/itil-change-enablement/#:~:text=The%20change%20schedule%20is%20used,proble
NEW QUESTION # 79
What is the definition of service management?
Answer: B
Explanation:
Service management is the term used to describe how organizations manage their services to deliver value to their customers and other stakeholders. Service management requires a set of specialized organizational capabilities, such as processes, roles, tools, and competencies, that enable the effective and efficient delivery of services1. Service management is also a professional practice supported by an extensive body of knowledge, experience, and skills3. Reference: ITIL Foundation - ITIL 4 Edition, page 2; ITIL 4 - A Pocket Guide, page 11.
NEW QUESTION # 80
What is a recommendation of the 'focus on value' guiding principle?
Answer: C
NEW QUESTION # 81
Which is a risk that might be removed from a service consumer by an IT service?
Answer: C
NEW QUESTION # 82
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