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Microsoft MB-910 Certification Exam covers a wide range of topics related to Dynamics 365 CRM, including sales, customer service, marketing, and field service. MB-910 exam is designed to test your knowledge of the software's different features and functionalities, such as configuring Dynamics 365 CRM, using workflows and business rules, creating and managing customer records, and leveraging analytics and reporting tools.
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New MB-910 Dumps Questions | Reliable MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
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The MB-910 exam covers a wide range of topics, including Dynamics 365 architecture, security, sales, customer service, marketing, and business processes. Successful candidates will be able to demonstrate their ability to configure and customize Dynamics 365 CRM to meet the needs of their organization or clients. MB-910 Exam also assesses the candidate's knowledge of integrating Dynamics 365 with other Microsoft technologies, such as Power Apps, Power Automate, and Azure.
Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q76-Q81):
NEW QUESTION # 76
A manufacturing company plans to implement Dynamics 365 Field Service.
You need to determine which features are needed to meet the company's requirements.
Which features should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/overview
NEW QUESTION # 77
A consulting firm uses Dynamics 365 Project Operations to manage the following types of work for clients:
Monthly bookkeeping services that take four hours
Yearly tax filings with variable hours that are based on a client's needs for one year Reimbursements for unplanned government filing fees You need to create opportunity rows.
Which type of service should you use for each type of work? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/basic-quote-lines#billing-types
NEW QUESTION # 78
You work for a home decorating company.
You need to ensure that qualifying leads can become project-based opportunities.
What should you do? To answer, select the appropriate option in the answer area.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/sales/manage-leads
NEW QUESTION # 79
A company uses Dynamics 365 Customer Service.
The company plans to use support queues to organize and monitor the progress of cases. Customer support agents will select cases from queues in which they are members. Agents release case items if they are not able to continue working on a case.
Which statement describes what happens when a case item is released from the queue?
Answer: B
NEW QUESTION # 80
Dynamics 365 Customer Service has the following requirements:
Issues created on a website must be added to Dynamics 365 Customer Service.
A customer must be limited to opening no more than 10 issues a month.
Escalations must be organized into an area that ensures managers can view escalated issues.
You need to identify the areas in the system that meet the requirements.
Which area should you identify? To answer, drag the appropriate areas to the correct requirements. Each area may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 81
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