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Genesys Cloud CX: Developer Certification Sample Questions (Q49-Q54):
NEW QUESTION # 49
Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?
Answer: D
Explanation:
In Genesys Cloud CX, the Directory allows you to search for individuals within your organization and add external contacts. The Directory provides a streamlined view of all contact and organization data, enabling efficient management of both internal and external contacts.
Reference:https://help.mypurecloud.com/articles/about-external-contacts/
NEW QUESTION # 50
Which protocol is used to transport digitized audio?
Answer: D
Explanation:
Genesys Cloud CX uses RTP (Real-time Transport Protocol) over UDP to transport digitized audio during voice interactions. RTP ensures real-time delivery, while UDP provides low-latency transmission, making it ideal for voice communication.
NEW QUESTION # 51
Which of the following statements are true regarding the Preview API? (Choose two.)
Answer: B,C
Explanation:
Preview APIs are made available as a preview of resources that are intended to be released publicly in the future.
Preview APIs are subject to both breaking and non-breaking changes at any time without notice.
NEW QUESTION # 52
To get the recordingld for a conversation, which information should be included in the missing section of the URL.
https://api/v2/conversations/{___________}/recordings
Answer: A
Explanation:
https://api/v2/conversations/{conversationId}/recordings. You need to include the Conversation ID, not a recording ID or database ID, to retrieve the associated recordings for that specific conversation.
NEW QUESTION # 53
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)
Answer: A,D
Explanation:
Genesys Cloud CX offers full support for the current and immediately preceding major releases of both Firefox and Chrome browsers. While Safari is supported, it has limited functionality, lacking support for features like video chat, screen sharing, and the Genesys Cloud WebRTC phone. Internet Explorer and Opera are not supported browsers for Genesys Cloud CX.
NEW QUESTION # 54
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