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Peoplecert ITIL-4-Specialist-High-velocity-IT PDF Questions

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic
Details

Topic 1

Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Topic 2

Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

Topic 3

Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Topic 4

High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

Topic 5

ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q18-Q23):

NEW QUESTION # 18
An organization is aiming to develop a partnership relationship with its service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization.
Which initiative is the BEST way to achieve it?

A. Create a centralized service management team
B. Develop interpersonal skills and service empathy in all teams
C. Automate service-related tasks
D. Increase the number of service-level reviews with consumers

Answer: B

NEW QUESTION # 19
An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as a part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered. Which technique would allow this organization to BEST understand the external factors that could influence this decision?

A. the cynefin framework
B. PESTLE analysis

Answer: B

NEW QUESTION # 20
Which dimension of service management considers governance, management, and communication?

A. Partners and suppliers
B. Organizations and people
C. Value streams and processes
D. Information and technology

Answer: B

NEW QUESTION # 21
A commercial service provider is creating a new strategic plan. It has developed the following tactics and operational plans:
* Tactic 1 - acquire new resilient infrastructure
* Tactic 2 - launch services by region
* Operational plan 1 - operate infrastructure to meet service levels
* Operational plan 2 - train staff on new infrastructure skills.
Which strategy do these tactics and operational plans support?

A. Identify customer needs for new services by researching market
B. Ensure improved handling of service requests by training staff
C. Increase revenue by introducing a new range of services
D. Ensure successful deployment by preparing implementation plan for new services

Answer: C

NEW QUESTION # 22
Which BEST describes the primary role of a governing body?

A. To develop and regularly review IT measurements and metrics
B. To establish and regularly review the goals cascade throughout the organization
C. To annually review and approve IT projects to maximize business value
D. To establish and regularly review the effectiveness of risk management and internal controls

Answer: D

NEW QUESTION # 23
......

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