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Peoplecert ITIL 4 Leader: Digital & IT Strategy Exam Sample Questions (Q11-Q16):
NEW QUESTION # 11
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
Answer: C
NEW QUESTION # 12
A service provider wants to achieve a balance between customer/market relevance and operational excellence. They also want a balance between looking inward and looking outward. They have performed an analysis and have identified activities that address external views of both market relevance and operational excellence.
To ensure a balanced strategy, which TWO other actions should they take?
Analyse threats to their existing customer base
Identify new opportunities to provide services to the market
Investigate how the provider's technology can enhance customer experience Analyse staff capabilities to identify strengths that can be exploited
Answer: B
NEW QUESTION # 13
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
Answer: C
NEW QUESTION # 14
An organization uses data virtualization and analysis technology for understanding the behavior patterns of people. They want to utilize this technology for a new initiative to improve operational excellence.
What is the BEST way to improve operational excellence with these technological capabilities?
Answer: D
NEW QUESTION # 15
Which is a leadership skill that relates to having a digital mindset?
Answer: A
NEW QUESTION # 16
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