Ace Your Career with Salesforce Service-Cloud-Consultant Certification
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Salesforce Service-Cloud-Consultant Exam is designed for professionals who want to demonstrate their expertise in the Service Cloud domain. As a Salesforce Certified Service Cloud Consultant, you will be recognized for your ability to design and implement Service Cloud solutions that meet the unique needs of your customers. Salesforce Certified Service cloud consultant certification is ideal for individuals who work with customers and focus on delivering outstanding customer service experiences.
Earning the Salesforce Service-Cloud-Consultant Certification demonstrates the candidate's expertise in designing and implementing service solutions using Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification is recognized globally and provides a competitive edge in the job market. Employers seek individuals who possess the skills and knowledge required to provide exceptional customer service and support, and this certification validates that the candidate has the ability to do so using Salesforce Service Cloud.
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Salesforce Certified Service cloud consultant Sample Questions (Q72-Q77):
NEW QUESTION # 72
Universal Containers (UC) wants to implement Service Cloud using Agile methodology.
How should the consultant recommend delivering a successful implementation?
Answer: A
Explanation:
For a successful implementation of Service Cloud using Agile methodology, generating continuous feedback from the project team and making iterative adjustments to requirements and deliverables is crucial. This approach ensures that the project remains aligned with client needs and can adapt to changes or new insights as the implementation progresses.
NEW QUESTION # 73
A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction.
The manager wants to compare the amount of time that cases have spent within each status during their lifecycle. Which reporting solution should be recommended?
Answer: B
NEW QUESTION # 74
UC must provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account: Billing problems account for less than 5% of the calls. Billing data is stored in an external system containing over 20 million records. Agents do not want to maintain separate login sessions for Salesforce and the billing system. What solution should a consultant recommend?
Answer: A
NEW QUESTION # 75
Universal Containers wants customers to have the ability to log cases with structured data and route based on Urgency and Product Line.
How should a Consultant accomplish this?
Answer: B
NEW QUESTION # 76
Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submitting a case if they need more Information.
What should the consultant recommend to meet the requirements?
Answer: C
Explanation:
To help customers resolve issues by browsing Knowledge articles and submitting a case if needed, creating a self-service help center is advised. This can be achieved using Experience Cloud, providing a centralized platform where customers can access Knowledge articles, FAQs, and submit cases directly, enhancing the self-service experience.
NEW QUESTION # 77
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