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Certified-Strategy-Designer시험대비덤프데모문제 & Certified-Strategy-Designer최신업데이트덤프공부

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Salesforce Certified-Strategy-Designer 시험요강:

주제
소개

주제 1

• Leveraging Adjacent Roles
• Skills: It is all about knowledge and skill infusions that are needed to create a vision, different technical and business capabilities, and a roadmap for implementation.

주제 2

• Intangible Deliverables: The topic includes sub-topics about key relationships that are essential for solving the challenge statement, the best presentation techniques for communicating a vision, and the tools for productive cross-discipline collaboration.

주제 3

• Value Design: This topic covers an effective challenge statement, the internal dynamics of the organization, the key external context for innovation, and strategic directions.

주제 4

• Tools and Artifacts: It focuses on high-level Salesforce capabilities, methods of co-creation, and the criteria for feasibility, desirability, and viability.

 

>> Certified-Strategy-Designer시험대비 덤프데모문제 <<

Certified-Strategy-Designer최신 업데이트 덤프공부 - Certified-Strategy-Designer최신 업데이트버전 공부문제

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최신 Salesforce Strategy Designer Certified-Strategy-Designer 무료샘플문제 (Q60-Q65):

질문 # 60
Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?

• A. Increased number of Knowledge articles
• B. Decreased number of customer cases
• C. Decreased bounce rate on document on pages

정답：B

설명：
The success of a self-service solution should be measured by the decreased number of customer cases, as this indicates that customers are able to find the information they need without contacting support. The number of Knowledge articles or the bounce rate on document pages may not reflect the effectiveness or satisfaction of the self-service solution.

 

질문 # 61
Cloud Kicks asks to see a roadmap denoting how the design team will turn their product vision into reality.
What should the team do when developing their roadmap?

• A. Set expectations that once the roadmap is approved It will not be modified.
• B. Ensure stakeholders stay connected and aligned during roadmap development
• C. Focus on features, including detailed outputs associated with each one.

정답：B

설명：
The team should ensure stakeholders stay connected and aligned during roadmap development, when creating their roadmap to turn their product vision into reality. This helps avoid misalignment or confusion among stakeholders, and ensure that the roadmap reflects their feedback and expectations. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-a

 

질문 # 62
A strategy designer is working on a future digital commerce vision for Cloud Kicks.
What should the designer focus on when engaging technical stakeholders7

• A. Minimize technical stakeholders' input at this early stage.
• B. Ensure all ideas have buy-in from technical stakeholders.
• C. Explore feasibility and opportunities for future innovation.

정답：C

설명：
The designer should focus on exploring feasibility and opportunities for future innovation when engaging technical stakeholders. Feasibility refers to how possible or realistic it is to implement a solution, given the technical constraints or requirements. Opportunities for future innovation refer to the potential or possibilities for creating new or improved solutions, leveraging the latest technologies or trends. Both aspects help foster a collaborative and creative dialogue between the designer and the technical stakeholders, and ensure that the solution is both viable and desirable. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/engage-

 

질문 # 63
Cloud Kicks' primary business goal for its new customer acquisition program is to increase diversity.
Which inclusive design tactic should help the company solve problems for the broadest possible audience?

• A. Use Jobs to Be Done to increase empathy with the audience.
• B. Solve for one, extend to many through a persona spectrum.
• C. Hold focus groups with traditionally underrepresented participants.

정답：B

설명：
Solving for one, extending to many through a persona spectrum is an inclusive design tactic that helps solve problems for the broadest possible audience. It involves creating personas that represent different levels of ability, context, and preference, and designing solutions that meet the needs of the most extreme cases, which can benefit everyone else as well. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/solve-fo

 

질문 # 64
A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.
Which option reflects the format of the design challenge statement"?

• A. How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.
• B. Unify platforms and centralize support operations to save customers time and reduce business costs.
• C. As a user, I want to see trending support resources upon the first login to customer support so I can save my time.

정답：A

설명：
This option reflects the format of the design challenge statement. A design challenge statement is a statement that frames the problem to be solved in a human-centered and open-ended way. It typically follows the format of "How might we (HMW) + user + need + outcome". It helps inspire and guide the ideation and solution generation process. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/write-a-

 

질문 # 65
......

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