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Salesforce Agentforce-Specialist Exam Syllabus Topics:
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Salesforce Certified Agentforce Specialist Sample Questions (Q214-Q219):
NEW QUESTION # 214
When configuring a prompt template, an Agentforce Specialist previews the results of the prompt template they've written. They see two distinct text outputs: Resolution and Response. Which information does the Resolution text provide?
Answer: B
Explanation:
Comprehensive and Detailed In-Depth Explanation:In Salesforce Agentforce, when previewing a prompt template, the interface displays two outputs:ResolutionandResponse. These terms relate to how the prompt is processed and evaluated, particularly in the context of theEinstein Trust Layer, which ensures AI safety, compliance, and auditability. TheResolution textspecifically refers to the full text that is sent to the Trust Layer for processing, monitoring, and governance (Option A). This includes the constructed prompt (with grounding data, instructions, and variables) as it's submitted to the large language model (LLM), along with any Trust Layer interventions (e.g., masking, filtering) applied before or after LLM processing. It's a comprehensive view of the input/output flow that the Trust Layer captures for auditing and compliance purposes.
* Option B: The "Response" output in the preview shows the LLM's generated text based on the sample record, not the Resolution. Resolution encompasses more than just the LLM response-it includes the entire payload sent to the Trust Layer.
* Option C: While the Trust Layer does mask sensitive data (e.g., PII) as part of its guardrails, the Resolution text doesn't specifically isolate "which sensitive data is masked." Instead, it shows the full text, including any masked portions, as processed by the Trust Layer-not a separate masking log.
* Option A: This is correct, as Resolution provides a holistic view of the text sent to the Trust Layer, aligning with its role in monitoring and auditing the AI interaction.
Thus, Option A accurately describes the purpose of the Resolution text in the prompt templatepreview.
References:
* Salesforce Agentforce Documentation: "Preview Prompt Templates" (Salesforce Help:https://help.
salesforce.com/s/articleView?id=sf.agentforce_prompt_preview.htm&type=5)
* Salesforce Einstein Trust Layer Documentation: "Trust Layer Outputs" (https://help.salesforce.com/s
/articleView?id=sf.einstein_trust_layer.htm&type=5)
NEW QUESTION # 215
Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details. Which solution should an Agentforce Specialist implement to meet this requirement?
Answer: A
Explanation:
Comprehensive and Detailed In-Depth Explanation:Universal Containers (UC) requires a solution with a custom UX for users to input a sales order number, followed by invoking a custom prompt template to generate and display a summary. Let's evaluate each option based on this requirement and Salesforce Agentforce capabilities.
* Option A: Create an autolaunched flow and invoke the prompt template using the standard " Prompt Template" flow action.An autolaunched flow is a background process that runs without user interaction, triggered by events like record updates or platform events. While it can invoke a prompt template using the "Prompt Template" flow action (available in Flow Builder to integrate Agentforce prompts), it lacks a user interface. Since UC explicitly needs a custom UX for users to enter a sales order number, an autolaunched flow cannot meet this requirement, as it doesn't provide a way for users to input data directly.
* Option B: Create a template-triggered prompt flow and invoke the prompt template using the standard "Prompt Template" flow action.There's no such thing as a "template-triggered prompt flow" in Salesforce terminology. This appears to be a misnomer or typo in the original question. Prompt templates in Agentforce are reusable configurations that define how an AI processes input data, but they are not a type of flow. Flows (like autolaunched or screen flows) can invoke prompt templates, but
"template-triggered" is not a recognized flow type in Salesforce documentation. This option is invalid due to its inaccurate framing.
* Option C: Create a screen flow to collect the sales order number and invoke the prompt template using the standard "Prompt Template" flow action.A screen flow provides a customizable user interface within Salesforce, allowing users to input data (e.g., a sales order number) via input fields.
The "Prompt Template" flow action, available in Flow Builder, enables integration with Agentforce by passing user input (the sales order number) to a custom prompt template. The prompt template can then query related data (e.g., sales order header and details) and generate a summary, which can be displayed back to the user on a subsequent screen. This solution meets UC's need for a custom UX and seamless integration with Agentforce prompts, making it the best fit.
Why Option C is Correct:Screen flows are ideal for scenarios requiring user interaction and custom interfaces, as outlined in Salesforce Flow documentation. The "Prompt Template" flow action enables Agentforce's AI capabilities within the flow, allowing UC to collect the sales order number, process it via a prompt template, and display the result-all within a single, user-friendly solution. This aligns with Agentforce best practices for integrating AI-driven summaries into user workflows.
References:
* Salesforce Help: Flow Builder > Prompt Template Action - Describes how to use the "Prompt Template" action in flows to invoke Agentforce prompts.
* Trailhead: Build Flows with Prompt Templates - Highlights screen flows for user-driven AI interactions.
* Agentforce Studio Documentation: Prompt Templates - Explains how prompt templates process input data for summaries.
NEW QUESTION # 216
Which element in the Omni-Channel Flow should be used to connect the flow with the agent?
Answer: A
Explanation:
UC is integrating an Agentforce agent with Omni-Channel Flow to route work. Let's identify the correct element.
* Option A: Route Work ActionThe "Route Work" action in Omni-Channel Flow assigns work items (e.
g., cases, chats) to agents or queues based on routing rules. When connecting to an Agentforce agent, this action links the flow to the agent's queue or presence, enabling interaction. This is the standard element for agent integration, making it the correct answer.
* Option B: AssignmentThere's no "Assignment" element in Flow Builder for Omni-Channel.
Assignment rules exist separately, but within flows, routing is handled by "Route Work," making this incorrect.
* Option C: DecisionThe "Decision" element branches logic, not connects to agents. It's a control structure, not a routing mechanism, making it incorrect.
Why Option A is Correct:
"Route Work" is the designated Omni-Channel Flow action for connecting to agents, including Agentforce agents, per Salesforce documentation.
References:
Salesforce Agentforce Documentation: Omni-Channel Integration - Specifies "Route Work" for agents.
Trailhead: Omni-Channel Flow Basics - Details routing actions.
Salesforce Help: Set Up Omni-Channel Flows - Confirms "Route Work" usage.
NEW QUESTION # 217
Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent. Which Service Channel should the company use in the flow to ensure it's routed properly?
Answer: C
Explanation:
Comprehensive and Detailed In-Depth Explanation:
UC wants to route SMS text messages from an Agentforce Service Agent to a service rep using a flow. Let's identify the correct Service Channel.
* Option A: MessagingIn Salesforce, the "Messaging" Service Channel (part of Messaging for In-App and Web or SMS) handles text-based interactions, including SMS. When integrated with Omni-Channel Flow, the "Route Work" action uses this channel to route SMS messages to agents. This aligns with UC' s requirement for SMS routing, making it the correct answer.
* Option B: Route Work Action"Route Work" is an action in Omni-Channel Flow, not a Service Channel. It uses a channel (e.g., Messaging) to route work, so this is a component, not the channel itself, making it incorrect.
* Option C: Live Agent"Live Agent" refers to an older chat feature, not the current Messaging framework for SMS. It's outdated and unrelated to SMS routing, making it incorrect.
* Option D: SMS ChannelThere's no standalone "SMS Channel" in Salesforce Service Channels-SMS is encompassed within the "Messaging" channel. This is a misnomer, making it incorrect.
Why Option A is Correct:
The "Messaging" Service Channel supports SMS routing in Omni-Channel Flow, ensuring proper handoff from the Agentforce Service Agent to a rep, per Salesforce documentation.
References:
Salesforce Agentforce Documentation: Omni-Channel Integration > Messaging- Details SMS in Messaging channel.
Trailhead: Omni-Channel Flow Basics- Confirms Messaging for SMS.
Salesforce Help: Service Channels- Lists Messaging for text-based routing.
NEW QUESTION # 218
What does it mean when a prompt template version is described as immutable?
Answer: B
Explanation:
When a prompt template version is immutable, it means that once the version is activated, it cannot be edited or modified. This ensures consistency in production environments where changes could disrupt workflows.
* Option A is incorrect: Any version (not just the latest) can be activated, depending on the use case.
* Option D is incorrect: Modifications require manually creating a new version; automatic versioning is not enforced.
* Option C is correct: Activation locks the version, enforcing immutability.
References:
* Salesforce Help: Prompt Template Versioning
* States that "activated prompt template versions are immutable and cannot be edited."
NEW QUESTION # 219
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