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EXIN ITIL Foundation (V4) Sample Questions (Q449-Q454):
NEW QUESTION # 449
Which of these activities is carried out as part of 'problem management'?
- A. Diagnosing and resolving incidents
- B. Escalating incidents to a support team for resolution
- C. Creating incident records
- D. Trend analysis of incident records
Answer: D
NEW QUESTION # 450
Who is responsible for defining metrics for change management?
- A. The service owner
- B. The change management process owner
- C. The change advisory board (CAB)
- D. The continual service improvement manager
Answer: B
NEW QUESTION # 451
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?
- A. A change
- B. A change model
- C. A change request
- D. A change advisory board
Answer: A
NEW QUESTION # 452
Which of the following is concerned with fairness and transparency?
- A. Capacity management
- B. Governance
- C. Service level management
- D. Service design
Answer: B
NEW QUESTION # 453
Access management is responsible for implementing policies defined in which process?
- A. Information security management
- B. Service portfolio management
- C. Problem management
- D. Change management
Answer: A
NEW QUESTION # 454
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