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Cisco 100-140 Exam Syllabus Topics:
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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q71-Q76):
NEW QUESTION # 71
Which issues might be resolved by running the sfc /scannow command? (Choose two)
Answer: B,D
NEW QUESTION # 72
During a video conference call, a user notices that their system is lagging significantly. The technician suspects high CPU usage by another application.
How should the technician instruct the user to verify and address this issue?
Answer: B
Explanation:
Correct Answer. B. Open Task Manager, identify any high CPU usage applications, and end those processes Task Manager allows users to view and manage running applications and processes, including those consuming high CPU resources, which can be terminated to free up system resources.
Option A is incorrect because changing the priority might not sufficiently mitigate the issue if other applications are using excessive resources Option C is incorrect as deleting applications does not address the immediate cause of system lag during a call Option D is incorrect because while adding RAM can help overall performance, it does not address immediate CPU usage issues by specific applications
NEW QUESTION # 73
A user is attempting to connect their MacBook to an external monitor, but the MacBook is not recognizing the monitor when connected via HDMI.
What should the technician suggest as the first step to troubleshoot this issue?
Answer: B
Explanation:
Correct Answer. B. Check the HDMI cable and connection Ensuring that the HDMI cable is properly connected and functional is a fundamental first step in troubleshooting connectivity issues between a MacBook and an external monitor.
Option A is incorrect because replacing the MacBook is unnecessary without first checking simpler issues Option C is incorrect because increasing screen resolution does not affect whether the MacBook recognizes an external display Option D is incorrect as AirPlay mirroring is used for wireless connections and is unrelated to physical HDMI connections
NEW QUESTION # 74
An IT administrator is setting up multiple conference rooms with older monitors that have DVI ports. They need to connect these monitors to modern computers that only have HDMI outputs.
Which adapter should the IT support technician recommend to facilitate this connection?
Answer: A
Explanation:
Correct Answer. A. HDMI to DVI-D An HDMI to DVI-D adapter is the most suitable choice for connecting modern computers with HDMI outputs to older monitors with DVI inputs, as DVI-D supports digital signals, which are compatible with the digital signals from HDMI.
Option B is incorrect because while HDMI to DVI-I would technically work (since DVI-I supports digital signals), it is less common and potentially more expensive due to its dual compatibility with analog signals, which is unnecessary in this case.
Option C is incorrect because HDMI to DVI-A involves converting a digital signal to an analog format, which could result in loss of signal quality and is generally not recommended.
Option D is incorrect because DVI-X does not exist as a recognized standard.
NEW QUESTION # 75
When troubleshooting network issues on a Mac, a user may need to check their computer's IP address.
Which section in the System Settings should the IT support technician instruct the user to visit to find their IP address?
Answer: A
Explanation:
Correct Answer. A. Network The Network section in System Settings is the appropriate place to view and manage all network connection settings, including viewing the IP address for any connected network. This area allows users to select from various network interfaces, such as Wi- Fi or Ethernet, and see their respective IP configuration details.
Option B is incorrect because Internet Accounts deals with settings for email, social media, and other accounts, and does not display network configuration details like IP addresses.
Option C is incorrect because Sharing is used to configure settings for file sharing, screen sharing, and other services that allow other devices to connect to the Mac, not for checking the device's own network settings.
Option D is incorrect because Displays manages screen resolution, color profiles, and arrangement of multiple displays, unrelated to network settings.
NEW QUESTION # 76
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