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Salesforce Field-Service-Consultant Certification is an excellent certification program for professionals who want to excel in the field of field service management. Salesforce Certified Field Service Consultant certification demonstrates that the candidate has the knowledge and skills required to design and implement field service solutions that meet business requirements. Salesforce Certified Field Service Consultant certification also validates the candidate's ability to use the Salesforce platform to improve customer satisfaction and service efficiency. Passing this certification exam requires significant preparation and study, but it is a worthwhile investment for professionals looking to advance their career in field service management.
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To prepare for the Salesforce Field Service Consultant certification exam, individuals can take advantage of various resources, including study materials, practice exams, and training courses. Salesforce offers a range of training courses that cover the core concepts of Salesforce Field Service, as well as advanced topics like customization and integration. By earning the Salesforce Field Service Consultant certification, individuals can demonstrate their proficiency in using the Salesforce Field Service application, and gain recognition as an expert in the field service industry.
Salesforce Certified Field Service Consultant Sample Questions (Q125-Q130):
NEW QUESTION # 125
A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day How should the dispatcher update the service appointment?
Answer: C
NEW QUESTION # 126
universal container technicians have 12 mandatory company holidays each calendar year. Technician need view all of their absence records at once Which two applications should a consultant recommend to meet this requirement?
Choose 2 answers
Answer: C,D
NEW QUESTION # 127
Universal Containers (UC) wants to deploy Knowledge to its field team.
How should UC ensure its Technicians can access Knowledge Articles offline?
Answer: B
NEW QUESTION # 128
Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers
Answer: B,D
Explanation:
These two scenarios are fully supported by Maintenance Plans, which allow creating recurring work orders and service appointments based on various criteria. References:https://help.salesforce.com/s/articleView?
id=sf.fs_maintenance_plans_overview.htm&type=5
NEW QUESTION # 129
AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?
Answer: A
Explanation:
Explanation
A relevance group is used to filter resources based on a custom field value. By creating a relevance group on the work rule to filter based on the tier number, the system can prioritize resources with higher seniority for a service appointment.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_work_rules.htm&type=5
NEW QUESTION # 130
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