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100% Pass 2025 C_C4H56I_34: Useful Reliable SAP Certified Application Associate - SAP Service Cloud Version 2 Test Answers

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SAP C_C4H56I_34 Exam Syllabus Topics:

Topic
Details

Topic 1

Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.

Topic 2

Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.

Topic 3

Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.

Topic 4

Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.

Topic 5

Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q17-Q22):

NEW QUESTION # 17
When using auto flow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.

A. Conditions can be based on extension fields.
B. Conditions can be based on standard fields.
C. Too many rules affect system performance.
D. Optimization from the back end is done automatically when too many auto flow rules exist.
E. Auto flow rules must be assigned to the business role

Answer: A,B,C

NEW QUESTION # 18
Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note:
There are 2 correct answers to this question.

A. Cases
B. Installed base
C. Calls
D. Contracts

Answer: A,B

NEW QUESTION # 19
Which capability ensures service agents send e-mail responses with the correct corporate branding?

A. Autoflow
B. Determination rules
C. Workflow rules
D. E-mail templates

Answer: D

Explanation:
E-mail templates are used to define the fixed content (such as subject or disclaimer) andvariable parts (such as the form of address) of the email responses that service agents send to customers. E-mail templates can also be customized to include the corporate branding, such as logos, colors, fonts, and signatures, according to the needs of the service organization. E-mail templates can be created and maintained using the Configuring Email app in SAP Service Cloud Version 2. References = Configuring Email - SAP Learning, Maintain Email Templates | SAP Help Portal, Configuring Email Templates - SAP Customer Data Cloud, Configuring Email Templates | SAP Help Portal

NEW QUESTION # 20
What is the only way to change an active case type?

A. It is not possible to change an existing case type.
B. Execute the Create New Version action.
C. Edit the name of the existing case type.
D. Copy an existing case type.

Answer: A,D

NEW QUESTION # 21
Which services can be added to a business role? Note: There are 2 correct answers to this question.

A. Warranty
B. Maintenance plan
C. Measurements
D. Installed base

Answer: A,D

NEW QUESTION # 22
......

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