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Free PDF Quiz Genesys - High Hit-Rate GCX-GCD - Exam Genesys Cloud CX: Developer Certification Preparation

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Genesys GCX-GCD Exam Syllabus Topics:

Topic
Details

Topic 1

Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

Topic 2

Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

Topic 3

Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.

Topic 4

Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.

Topic 5

Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.

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Genesys Cloud CX: Developer Certification Sample Questions (Q32-Q37):

NEW QUESTION # 32
Which of the following applies to the Notifications API?

A. The ping messages are for topic subscriptions.
B. The ping/pong messages will tell you if the socket is dropped or not.
C. The ping message will tell you if the authentication token is expired or not.
D. There is noping message for Notification APIs.

Answer: B

Explanation:
In the Genesys Cloud CX Notifications API, ping/pong messages are used to check the healthof the WebSocket connection. These messages help detect if the socket is still open or if it has been dropped, enabling appropriate client-side handling.

NEW QUESTION # 33
Only the API calls made using your organization's OAuth Clients are considered for billing.

A. True
B. False

Answer: B

Explanation:
Genesys Cloud CX includes in its billing calculations all API calls made using your organization's OAuth clients, as well as those from custom or third-party applications, integrations, and solutions, including AppFoundry apps. However, API requests made by Genesys Cloud's own browser, web, and mobile applications, as well as certain embedded clients like Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk, are not included in the API usage data for billing purposes. This distinction ensures that only external API usage contributes to billing calculations.

NEW QUESTION # 34
How do you represent your organization when you contact the Genesys Cloud CX support team?

A. Agent Name
B. Company Name
C. ID
D. Organization ID

Answer: D

Explanation:
When contacting the Genesys Cloud CX support team, you represent your organization using the Organization ID, which uniquely identifies your Genesys Cloud instance and helps support quickly access your account details.

NEW QUESTION # 35
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

A. Admin > Quality
B. Performance > Overview (Evaluations]
C. Performance > Workspace > Dashboards
D. Admin > Contact Center

Answer: C

Explanation:
In Genesys Cloud CX, to view agent evaluation scores, evaluation activity, and calibration activity in real time, navigate toPerformance > Workspace > Dashboards. This path provides access to the Quality Administrator dashboard, which offers comprehensive insights into these metrics.
Reference:https://help.mypurecloud.com/articles/quality-administrator-dashboard/

NEW QUESTION # 36
To assign a Prompt resource using the API, you must have the _______________ permission assigned.

A. Architect > UserPrompt > View
B. Architect > UI > View
C. Architect > UserPrompt > Edit
D. Architect > UserPrompt > Add
E. Architect > DatahaseTable > Add

Answer: C

Explanation:
To assign a Prompt resource using the Genesys Cloud CX API, the Architect > UserPrompt > Edit permission is required. This permission allows users to modify existing user prompts, including assigning resources to them. Without this permission, attempts to assign a prompt resource via the API will be unsuccessful.

NEW QUESTION # 37
......

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