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Salesforce Certified Business Analyst Exam Sample Questions (Q279-Q284):
NEW QUESTION # 279
Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.
What should the business analyst do to help the team work together more effectively?
Answer: B
Explanation:
Explanation
The best way for a business analyst to help the team work together more effectively is to lead them in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success. This will help them align on common goals, expectations, and norms, and resolve any conflicts or misunderstandings. Encouraging leadership to share their vision for the project and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders may create a top-down approach that ignores other stakeholder perspectives or needs. Limiting participation in key project discovery, requirements, and solutioning meetings to leadership and engaging the larger team to answer questions directly related to their roles when needed may create a siloed approach that reduces collaboration or buy-in.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/
NEW QUESTION # 280
The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose.
Which type of requirement documentation is the BA using in this scenario?
Answer: A
Explanation:
Explanation
The type of requirement documentation that the business analyst is using in this scenario is process mapping.
Process mapping is a technique that involves creating a visual diagram of the steps or activities involved in completing a business process or workflow. Process mapping helps to document how users perform their daily work in Salesforce, what inputs and outputs they use or produce, what decisions they make, and what roles or systems they interact with. Process mapping also helps to identify any inefficiencies, bottlenecks, redundancies, or risks in the existing process, as well as opportunities for improvement or optimization.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/
NEW QUESTION # 281
Business analyst (BA) at Universal Containers looks at the user stories for a new implementation of the for salesforce Customer Data Platform (CDP) and notices they are too large. The BA recommends that the large Dries be broken down into smaller stories which will decrease the future level of effort for subsequent ac.
Which activity will be mast impacted by breaking down the user stories?
Answer: B
Explanation:
Explanation
The activity that will be most impacted by breaking down the user stories into smaller stories is estimation.
Estimation is a process that assigns a value to a user story based on its size, complexity, risk, or effort.
Estimation helps prioritize, plan, and allocate resources for user stories. Breaking down user stories into smaller stories can help improve estimation accuracy and reliability by reducing uncertainty and variability.
Smaller stories are easier to understand, analyze, compare, and measure than larger stories. Defining the persona is not an activity that will be most impacted by breaking down the user stories into smaller stories.
Defining the persona is a process that creates a fictional representation of a user role or group who will benefit from a feature or functionality. Defining the persona helps describe who the user is, what they want or need, and why they want or need it. Breaking down user stories into smaller stories does not affect defining the persona because the persona remains the same regardless of the size of the story. Defining the acceptance criteria is not an activity that will be most impacted by breaking down the user stories into smaller stories.
Defining the acceptance criteria is a process that specifies the conditions or requirements that must be met for a user story to be considered done or acceptable. Defining the acceptance criteria helps verify and validate the user story. Breaking down user stories into smaller stories does not affect defining the acceptance criteria because each story still needs its own acceptance criteria regardless of its size. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/user-stor
NEW QUESTION # 282
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?
Answer: A
Explanation:
Explanation
The business analyst should confirm that the user stories are written effectively by checking that they can be easily prioritized and are small enough to estimate accurately. User stories are short and simple descriptions of a feature or functionality from the perspective of an end user or customer. User stories should follow the INVEST criteria, which stands for Independent, Negotiable, Valuable, Estimable, Small, and Testable. User stories that can be easily prioritized and are small enough to estimate accurately are more likely to meet the Estimable and Small criteria. Estimable means that a user story should have enough information and clarity to allow developers and testers to estimate the effort and time required to complete it. Small means that a user story should be simple and concise, and it should be able to be completed within a single sprint by a single developer or a small team.
References:https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories
NEW QUESTION # 283
An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org, What should the business analyst do first before a future state is proposed to key stakeholders?
Answer: B
Explanation:
Explanation
The first thing that the business analyst should do before a future state is proposed to key stakeholders is to hold a kickoff meeting to set expectations with the project team. A kickoff meeting is an important step in initiating a Salesforce project, as it helps to establish the project vision, goals, scope, roles, responsibilities, communication plan, and success criteria. A kickoff meeting also helps to build rapport and trust among the project team members, as well as identify any potential risks or issues that may affect the project delivery.
References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/project-initi
NEW QUESTION # 284
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