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ServiceNow CSA certification exam covers a broad range of topics, including user interface, security and access control, notifications and reporting, data management, and integrations. Professionals who hold the ServiceNow CSA certification have demonstrated that they possess the skills and knowledge necessary to manage and configure ServiceNow instances to meet the needs of their organizations. They have a deep understanding of the ServiceNow platform and can effectively administer and maintain it. The ServiceNow CSA certification is an essential step for those seeking a career in ServiceNow administration.
ServiceNow CSA Certification is suitable for IT professionals who are responsible for managing and administering ServiceNow in their organizations. ServiceNow Certified System Administrator certification helps professionals to enhance their skills and knowledge, which can lead to better job opportunities and career growth. ServiceNow Certified System Administrator certification also provides validation of the candidate's expertise in using the ServiceNow platform.
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ServiceNow Certified System Administrator Sample Questions (Q108-Q113):
NEW QUESTION # 108
What field contains a record's 32-character, unique identifier?
Answer: F
Explanation:
In ServiceNow, every record in a table has a unique 32-character identifier calledsys_id. This ID uniquely identifies a record and is stored in thesys_id fieldfor every table.
sys_id is a globally unique identifierassigned to every record in ServiceNow.
It is a 32-character hexadecimal string, ensuring uniqueness across instances.
It remains constant for a record, even if other fields in the record are modified.
sys_id is used in API calls, reference fields, and update setsto track records across environments.
A: sn_rec_id:No such field in ServiceNow.
B: rec_id:Not a valid field in ServiceNow.
C: u_id:Not a standard ServiceNow field. Custom fields may use "u_" prefix butu_id is not a system field.
E: sn_gu_id:No such field in ServiceNow.
F: sn_sys_id:No such standard field in ServiceNow.
G: id:Generic term, but not a standard field in ServiceNow.
ServiceNow Data Model and sys_id Explained: ServiceNow Docs
sys_id Best Practices for Data Management
Why is the Correct Answer "sys_id"?Why Not the Other Options?References from the Certified System Administrator (CSA) Official Documentation:Thesys_idis crucial for tracking and managing records efficiently in ServiceNow and plays a key role in integrations, workflows, and automation.
NEW QUESTION # 109
On a list, what does each row show?
Answer: A
Explanation:
In aServiceNow list view, eachrowrepresents asingle recordfrom the table being viewed.
For example:
In theIncident table (incident), each row representsone Incident record.
In theUser table (sys_user), each row representsone User record.
Each row = A single record
Each column = A field from the record
A: A filter
Filters are used tonarrow down resultsbut do not define what each row represents.
C: A table
The table contains multiplerecords, but eachrow only represents one record.
D: A field
Fields representindividual attributesof a record (e.g., "Priority" or "Category"), but a rowcontains multiple fieldsthat make up a record.
Reference:ServiceNow CSA Documentation - Understanding List Views & Records ServiceNow Product Documentation - Working with Lists in ServiceNow(https://docs.servicenow.com)
NEW QUESTION # 110
You are editing a new incident record and would like the Save" Dutton to be located on the Form header.
Which action would need to be taken for that button to appear?
Answer: C
Explanation:
To add the Save button to the form header, users need to turn on the system property glide.ui.save_button, which enables the Save button on all forms1. Users can navigate to All > System Properties > UI Properties and search for the property name, then set the value to true1. Alternatively, users can use the sys_properties.
list URL suffix and filter by the property name1.
References
* How to add or enable Save Button on all the forms across a Servicenow Instance - Support and Troubleshooting - Now Support Portal
NEW QUESTION # 111
Which framework can automatically populate values for the priority and Category field based on the Short description field value?
Answer: E
Explanation:
Predictive Intelligence (PI)in ServiceNow is anAI-powered frameworkthat helpsautomate classificationanddecision-makingbased on historical data. It canautomatically populate values for fields like Priority and Categorybased on theShort Descriptionfield value.
D: Predictive Intelligence
Usesmachine learning modelsto analyze patterns in previous records.
Automaticallysuggests or assigns valuesfor fields likePriority, Category, and Assignment Group.
Example:
If a user submits anincident with "Email not working"in theShort Description, Predictive Intelligence can:
SetCategorytoEmail
SetPrioritytoMedium
Assign the ticket to the appropriateSupport Group
A: UI Policy
UI Policiescontrolform behavior(e.g., showing/hiding fields) butdo notdynamically assign values based on machine learning.
B: Assignment Rule
Assignment Rulesdeterminewho gets assigneda record based on conditions butdo not populate Priority or Category automatically.
C: Action
"Action"is not a framework-it refers toFlow Designer actions, which require manual configuration.
E: CSDM (Common Service Data Model)
CSDMis adata frameworkfor managing CIs and services, but it doesnot handle automatic field population.
References:ServiceNow Documentation:Predictive Intelligence Overview
ServiceNow AI & ML:Predictive Intelligence for Incident Categorization
NEW QUESTION # 112
On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?
Answer: A
Explanation:
TheApplication Navigatoris the primary navigation panel in ServiceNow. It provides access to allapplications and modules, includingIncident Management, Change Management, Service Catalog, and more.
It is found on theleft-hand sideof the ServiceNow interface.
Users cansearch, expand, and collapseapplications for easy navigation.
Common applications includeIncident, Problem, Change, and CMDB.
A: Self-Service Module- This module is forend usersto submit requests but does not provide access to all applications.
C: Service Desk Homepage- This is adashboard, not a navigation tool.
D: Favorites- TheFavorites sectionstores frequently accessed modules but does not list all applications.
ServiceNow Navigation - Application Navigator
ServiceNow CSA Training Module:"Navigating the ServiceNow Platform"
Where is the Application Navigator Located?Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
NEW QUESTION # 113
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