Agentforce-Specialist Valid Dumps Questions - Agentforce-Specialist Valid Exam Pattern
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Agentforce-Specialist Valid Exam Pattern & Valid Agentforce-Specialist Torrent
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Salesforce Certified Agentforce Specialist Sample Questions (Q76-Q81):
NEW QUESTION # 76
What is best practice when refining Einstein Copilot custom action instructions?
Answer: A
Explanation:
When refiningEinstein Copilot custom action instructions, it is considered best practice toprovide examples of user messagesthat are expected to trigger the action. This helps ensure that the custom action understands a variety of user inputs and can effectively respond to the intent behind the messages.
* Option B(consistent phrases) can improve clarity but does not directly refine the triggering logic.
* Option C(specifying a persona) is not as crucial as giving examples that illustrate how users will interact with the custom action.
For more details, refer toSalesforce's Einstein Copilot documentationon building and refining custom actions.
NEW QUESTION # 77
Universal Containers needs its sales reps to be able to only execute prompt templates. What should the company use to achieve this requirement?
Answer: C
Explanation:
Comprehensive and Detailed In-Depth Explanation:Salesforce Agentforce leverages Prompt Builder, a powerful tool that allows administrators to create and manage prompt templates, which are reusable frameworks for generating AI-driven responses. These templates can be invoked by users to perform specific tasks, such as generating sales emails or summarizing records, based on predefined instructions and grounded data. In this scenario, Universal Containers wants its sales reps to have the ability toonly executethese prompt templates, meaning they should be able to run them but not create, edit, or manage them.
Let's break down the options and analyze why B. Prompt Template User permission set is the correct answer:
* Option A: Prompt Execute Template permission setThis option sounds plausible at first glance because it includes the phrase "Execute Template," which aligns with the requirement. However, there is no specific permission set named "Prompt Execute Template" in Salesforce's official documentation for Prompt Builder or Agentforce. Salesforce typically uses more standardized naming conventions for permission sets, and this appears to be a distractor option that doesn't correspond to an actual feature.
Permissions in Salesforce are granular, but they are grouped logically under broader permission sets rather than hyper-specific ones like this.
* Option B: Prompt Template User permission setThis is the correct answer. In Salesforce, the Prompt Builder feature, which is integral to Agentforce, includes permission sets designed to control access to prompt templates. The "Prompt Template User" permission set is an official Salesforce permission set that grants users the ability toexecute(or invoke) prompt templates without giving them the ability to create or modify them. This aligns perfectly with the requirement that sales reps should only execute prompt templates, not manage them. The Prompt Template User permission set typically includes permissions like "Run Prompt Templates," which allows users to trigger templates from interfaces such as Lightning record pages or flows, while restricting access to the Prompt Builder setup area where templates are designed.
* Option C: Prompt Template Manager permission setThis option is incorrect because the "Prompt Template Manager" permission set is designed for users who need full administrative control over prompt templates. This includes creating, editing, and deleting templates in Prompt Builder, in addition to executing them. Since Universal Containers only wants sales reps to execute templates and not manage them, this permission set provides more access than required, violating the principle of least privilege-a key security best practice in Salesforce.
How It Works in Salesforce
To implement this, an administrator would:
* Navigate to Setup > Permission Sets.
* Locate or create the "Prompt Template User" permission set (this is a standard permission set available with Prompt Builder-enabled orgs).
* Assign this permission set to the sales reps' profiles or individual user records.
* Ensure the prompt templates are configured and exposed (e.g., via Lightning components like the Einstein Summary component) on relevant pages, such as Opportunity or Account record pages, where sales reps can invoke them.
Why This Matters
By assigning the Prompt Template User permission set, Universal Containers ensures that sales reps can leverage AI-driven prompt templates to enhance productivity (e.g., drafting personalized emails or generating sales pitches) while maintaining governance over who can modify the templates. This separation of duties is critical in a secure Salesforce environment.
References to Official Salesforce Agentforce Specialist Documents
* Salesforce Help: Prompt Builder PermissionsThe official Salesforce documentation outlines permission sets for Prompt Builder, including "Prompt Template User" for execution-only access and "Prompt Template Manager" for full control.
* Trailhead: Configure Agentforce for ServiceThis module discusses how permissions are assigned to control Agentforce features, including prompt-related capabilities.
* Salesforce Ben: Why Prompt Builder Is Vital in an Agentforce World (November 25, 2024)This resource explains how Prompt Builder integrates with Agentforce and highlights the use of permission sets like Prompt Template User to enable end-user functionality.
NEW QUESTION # 78
A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights.
Which Agent capability helps the agent accomplish this?
Answer: B
Explanation:
In this scenario, the Agent capability that best helps the agent is its ability to execute tasks based on available actions and answer questions using data from Knowledge articles. Agent can assist the service agent by providing relevant Knowledge articles on canceling and rebooking flights, ensuring that the agent has access to the correct steps and procedures directly within the workflow.
This feature leverages the agent's existing context (the travel itinerary) and provides actionable insights or next steps from the relevant Knowledge articles to help the agent quickly resolve the customer's needs.
The other options are incorrect:
* B refers to invoking a flow to create a Knowledge article, which is unrelated to the task of retrieving existing Knowledge articles.
* C focuses on generating Knowledge articles, which is not the immediate need for this situation where the agent requires guidance on existing procedures.
References:
* Salesforce Documentation on Agent
* Trailhead Module on Einstein for Service
NEW QUESTION # 79
An Agentforce turned on Einstein Generative AI in Setup. Now, theAgentforce Specialistwould like to create custom prompt templates in Prompt Builder. However, they cannot access Prompt Builder in the Setup menu.
What is causing the problem?
Answer: C
Explanation:
In order to access and create custom prompt templates inPrompt Builder, theAgentforce Specialistmust have thePrompt Template Managerpermission set assigned. Without this permission, they will not be able to accessPrompt Builderin the Setup menu, even thoughEinstein Generative AIis enabled.
* Option Bis correct because thePrompt Template Managerpermission set is required to usePrompt Builder.
* Option A(Prompt Template User permission set) is incorrect because this permission allows users to use prompts, but not create or manage them.
* Option C(LLM configuration in Data Cloud) is unrelated to the ability to accessPrompt Builder.
References:
* Salesforce Prompt Builder Permissions:https://help.salesforce.com/s/articleView?id=sf.
prompt_builder_permissions.htm
NEW QUESTION # 80
Universal Containers implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Agent Action to ensure proper configuration and functionality. What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?
Answer: A
Explanation:
Comprehensive and Detailed In-Depth Explanation:
UC's development team needs to identify a core component of a Custom Agent Action in Agent Builder. Let' s assess the options.
* Option A: Action Triggers"Action Triggers" isn't a term used in Agentforce Custom Agent Action configuration. Actions are invoked by topics or plans, not standalone triggers, making this incorrect.
* Option B: InstructionsInstructions are a core component of a Custom Agent Action in Agentforce.
Defined in Agent Builder, they guide the Atlas Reasoning Engine on how to execute the action (e.g., what to do with inputs, how to process data). Reviewing the instructions helps the team understand the action's purpose and logic, making this the correct answer.
* Option C: Output TypesWhile outputs are part of an action's result, "Output Types" isn't a distinct configuration element in Agent Builder. Outputs are determined by the action's execution (e.g., Flow or Apex), not a separate setting, making this less core and incorrect.
Why Option B is Correct:
Instructions are a fundamental component of Custom Agent Actions, providing the AI's execution directives, as per Salesforce documentation.
References:
Salesforce Agentforce Documentation: Agent Builder > Custom Actions- Highlights instructions as key.
Trailhead: Build Agents with Agentforce- Details configuring actions with instructions.
Salesforce Help: Create Custom Actions- Confirms instructions' role.
NEW QUESTION # 81
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