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2025 Trustable PECB ISO-IEC-20000-Foundation: Dumps ISO/IEC 20000 Foundation Exam Guide

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
IEC 20000-1:

Topic 2

ISO
IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

Topic 3

This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

>> Dumps ISO-IEC-20000-Foundation Guide <<

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q52-Q57):

NEW QUESTION # 52
Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

A. service management processes used for
B. names of suppliers involved in
C. name of the organization
D. number of resources required for

Answer: C

NEW QUESTION # 53
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

A. To ensure that subcontracted suppliers meet contractual requirements in all circumstances
B. To ensure that contracts with external suppliers are accessed for alignment against SLAs of customers
C. To ensure that supplier processes and procedures are defined
D. To ensure that a process exists for the procurement of suppliers

Answer: B

NEW QUESTION # 54
What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

A. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused
B. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization
C. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system
D. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

Answer: D

NEW QUESTION # 55
What does ISO/IEC 20000-1 specify?

A. Best practice guidelines for service management
B. A methodology for ensuring that service management operates at the least possible cost
C. The requirements for a service management system
D. Guidance on the application of service management systems

Answer: C

NEW QUESTION # 56
Which is a requirement of incident management for a Major Incident?

A. The root cause of a major incident shall be recorded at the time the incident record is created
B. The customer shall be responsible for the definition of a Major Incident
C. Responsibility shall be assigned for managing a major incident
D. Opportunities for improvement shall be identified before the incident is resolved

Answer: C

NEW QUESTION # 57
......

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